9 agents
Browse all 9 agents in the registry →
zeb designs and implements seamless transitions from AI bots to live agents in Amazon Connect. Preserve context, improve customer experience, and enable agents with full conversation history and next-best action guidance for smoother escalations.
As both an AWS Premier Tier Partner and a ServiceNow Partner, zeb integrates Amazon Connect with ServiceNow to streamline IT and customer service operations. Enable real-time case creation, automate workflows, and enhance agent efficiency with AI-powered support experiences.
zeb helps you implement outbound calling and outreach campaigns in Amazon Connect to boost engagement, drive sales, and improve follow-up. Automate dialing, voicemails, and lead flows while tracking performance in real time.
zeb designs and deploys custom Agentic AI solutions in Amazon Connect, enabling proactive, goal-driven virtual agents that collaborate across systems. Deliver sophisticated self-service experiences and intelligently escalate to live agents when needed.
zeb helps you implement a Unified Agent Workspace in Amazon Connect, giving your agents a single pane of glass to handle voice, chat, tasks, and AI insights. Reduce swivel-chairing, improve accuracy, and streamline workflows for a better customer and agent experience.
zeb’s integration of ElevenLabs with Amazon Connect delivers multilingual, hyper-realistic Virtual AI Agents powered by generative speech and agentic AI. Support 30+ languages, clone custom voices, trigger real-time actions, and retain full native Amazon Connect features including Contact Lens, call recording, and agent transfer.
zeb is first to market with a fully integrated Amazon Nova Sonic Virtual Agent for Amazon Connect. Deliver human-like, low-latency voice experiences and unlock agentic AI capabilities through Model Context Protocol (MCP), all while retaining every native Amazon Connect feature.
zeb enables Amazon Q for Amazon Connect to give agents real-time insights, smart suggestions, and instant access to customer context. Improve response accuracy, reduce call handling time, and elevate agent confidence with AI-powered assistance.
zeb helps you leverage Amazon Connect’s built-in sentiment analysis to identify trends, coach agents, and improve customer experiences. Use real-time emotion signals to drive smarter decisions, reduce escalations, and enhance service quality.
