Amazon Nova Sonic Virtual Agent for Amazon Connect
zeb · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Human-like voice. Real-time intelligence. Fully integrated.
zeb has launched the first fully integrated Virtual Agent for Amazon Connect powered by Amazon Nova Sonic - a breakthrough in voice AI performance. This solution delivers fast, responsive, and natural-sounding conversations using Amazon’s next-generation speech model, without relying on Amazon Lex or Polly.
Show the rest of the publisher’s description (24 more lines)
Amazon Nova Sonic is built for real-time, human-like voice interactions with significantly better quality than traditional TTS systems. When paired with Amazon Connect and zeb’s integration expertise, it becomes the ultimate customer-facing virtual agent.
#### What’s Included
- **Sonic-First Voice Agent Implementation**
Deploy a Nova Sonic-powered virtual agent that handles inbound calls with stunning realism. Voices sound natural, with ultra-low latency and context-aware responses.
- **Model Context Protocol (MCP) Orchestration**
Use MCP to allow the voice agent to perform actions during the call — including API calls, workflow triggers, database lookups, and decision logic.
- **Full Amazon Connect Integration**
All core Amazon Connect capabilities remain intact, including call recording, Contact Lens sentiment analysis, CRM integrations, analytics, and live agent transfers.
- **Custom Use Case Design and Development**
Tailor your Virtual Agent for specific scenarios like Tier 1 support, payment processing, appointment scheduling, and post-call summarization into CRM or analytics platforms.
- **Testing, Training, and Compliance Validation**
Validate voice performance, accuracy, latency, and compliance needs before go-live. Includes call scripting and fallback design.
#### Example Use Cases
- 24/7 Tier 1 Customer Support
- Payments, Billing, and Account Management
- Workflow Automation via MCP
- Conversational Smart Routing and Triage
- Healthcare Virtual Front Desk and Scheduling
#### Why zeb?
- AWS Premier Tier Services Partner and Generative AI Services Competency Holder
- Amazon Connect Service Delivery Designated partner
- First to market with Amazon Nova Sonic and Connect integration
- Deep expertise in agentic AI design, voice UX, and MCP orchestration
Nova Sonic is not just a better voice, it’s a smarter one! And with zeb, it’s ready for production today.
Highlights
Highlighted by the publisher on AWS Marketplace.
Real-time voice agents with Amazon Nova Sonic and Amazon Connect
Uses MCP to trigger workflows, APIs, and data lookups during calls
Keeps all Amazon Connect features including Contact Lens and live transfers
Agent build and provenance
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Sources
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