Amazon Q for Amazon Connect Agent Assist Enablement
zeb · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Boost agent performance with real-time intelligence.
zeb helps you implement and optimize Amazon Q for Amazon Connect, transforming your contact center agents into insight-driven problem solvers. Amazon Q empowers agents with contextual recommendations, conversation summaries, and dynamic workflows during live interactions.
Show the rest of the publisher’s description (19 more lines)
As an AWS Premier Tier Services Partner with the Amazon Connect and Generative AI Service Delivery designations, zeb delivers both the technical and strategic expertise to roll out Amazon Q effectively in your environment.
#### What’s Included
- **Use Case Discovery and Agent Workflow Mapping**
Collaborate with supervisors and frontline teams to identify where Amazon Q can provide the most value across inbound calls, chats, and cases.
- **Integration with Knowledge Bases and CRMs**
Connect Amazon Q to Salesforce, ServiceNow, SharePoint, and other platforms to surface relevant answers in real time.
- **Prompt Engineering and Tuning**
Tailor prompts and memory strategies for Amazon Q to ensure accurate, compliant, and on-brand responses during agent interactions.
- **UX Enhancements in the Agent Workspace**
Embed Amazon Q into the unified agent workspace with intuitive cards, step-by-step flows, and summarization widgets.
- **Testing and Optimization**
Validate results with agents and supervisors, track performance metrics, and refine prompts, workflows, and content sources over time.
- **Training and Change Management**
Equip your team with documentation, training sessions, and best practices to adopt AI-powered assistance confidently and effectively.
#### Why zeb?
- Deep experience with Amazon Q and generative AI in production
- Seamless CRM, contact center, and knowledge base integrations
- Focused on measurable impact across agent KPIs and CSAT
Give your agents the power of real-time intelligence with Amazon Q and zeb.
Highlights
Highlighted by the publisher on AWS Marketplace.
Real-time AI-powered agent assistance integrated into Amazon Connect.
Connect to CRMs and knowledge bases for instant context and guidance.
Improve call handling time, response quality, and agent satisfaction.
Agent build and provenance
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Sources
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