Amazon Connect Custom Agentic AI Implementation Services
zeb · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Go beyond bots with autonomous AI agents for your contact center.
zeb helps you build Agentic AI experiences within Amazon Connect that do more than just answer questions. These intelligent agents can reason, plan, interact with APIs, and handle complex workflows across multiple systems before escalating to a human if needed.
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As an AWS Premier Tier Services Partner with the Generative AI Services Competency, zeb combines contact center expertise with advanced prompt engineering and orchestration techniques to build goal-oriented agentic experiences.
#### What’s Included
- **Use Case and Agent Behavior Design**
Identify business goals where autonomous agents can add value, such as collecting documents, verifying identity, or solving tier-1 issues.
- **Agent Workflow and API Integration**
Use AWS Lambda, Step Functions, and API Gateway to enable agentic flows that fetch data, complete transactions, or update records across systems.
- **Memory and Goal Management**
Equip AI agents with memory and task tracking, allowing them to handle multi-step conversations without losing context.
- **Amazon Q and Lex Integration**
Combine generative AI and NLU for natural language conversations that adapt based on real-time information and intent shifts.
- **Human Escalation Logic**
Define rules and thresholds for escalating to a live agent when goals cannot be achieved or human judgment is required.
- **Compliance and Testing**
Include ethical AI review, fallback logic, and testing to ensure accuracy, privacy, and safe handling of edge cases.
#### Why zeb?
- Pioneers in agentic AI design using Amazon Bedrock, Lex, and Q
- Proven implementations across customer service, healthcare, and financial services
- Strategic AI partner focused on practical impact and enterprise readiness
Deliver AI agents that think, act, and escalate with purpose using zeb and Amazon Connect.
Highlights
Highlighted by the publisher on AWS Marketplace.
Deploy autonomous AI agents that complete goals within Amazon Connect.
Integrate APIs and systems for task-driven self-service experiences.
Combine reasoning, memory, and escalation logic for powerful interactions.
Agent build and provenance
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