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Agent passport

Amazon Connect and ServiceNow Integration Services

zeb · Customer Service

No attestation published

Certification per AWS Marketplace.

Provenance reach3 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownProfessional service
ProvenanceUnknown33% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Accelerate ITSM and customer operations with voice and workflow automation.

zeb, an AWS Premier Tier Services Partner and a certified ServiceNow Partner, helps organizations create unified experiences across Amazon Connect and ServiceNow. We enable agents to work smarter by embedding voice interactions into IT and customer service workflows, enhancing resolution speed and visibility.

Show the rest of the publisher’s description (18 more lines)

#### What’s Included

  • **Discovery and Workflow Mapping**

We evaluate your current ServiceNow modules such as ITSM, CSM, and HRSD to identify where voice can improve process efficiency and resolution times.

  • **Amazon Connect Integration with ServiceNow CTI**

Embed call controls, screen pops, and automatic case or incident creation within the ServiceNow Agent Workspace using Amazon Connect’s CTI capabilities.

  • **Voice-Driven Automation**

Trigger ServiceNow workflows directly from voice inputs or call outcomes, including ticket prioritization, routing, or approvals.

  • **Amazon Q for Agent Assist**

Provide contextual guidance, knowledge base lookups, and case history summaries inside ServiceNow using Amazon Q.

  • **Logging and Reporting Enhancements**

Capture call recordings, sentiment, and metadata inside ServiceNow to improve visibility and reporting across teams.

  • **Enablement and Go-Live Support**

End-user training, documentation, and full testing are included to ensure a successful rollout.

#### Why zeb?

  • AWS Premier Tier Services Partner with Amazon Connect Service Delivery
  • Certified ServiceNow Partner with deep platform expertise
  • Experience across enterprise IT, finance, healthcare, and logistics

Unify your support channels and streamline service operations by connecting Amazon Connect and ServiceNow with zeb.

Highlights

Highlighted by the publisher on AWS Marketplace.

Integrate Amazon Connect directly into ServiceNow’s Agent Workspace.

Automate ticket creation and workflows from voice interactions.

Enable Amazon Q for real-time agent guidance using ServiceNow data.

Agent build and provenance

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Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

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Pricing
Unknown
Not stated
Delivery
Professional service
To speak with zeb regarding the details of this offering, please contact us via email at sales@zeb.co or visit our web site (https://zeb.co) for more information.
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