Zaki Generative AI For Dynamics 365
AI Powered Omnichannel Customer Experience Solution
External enrichment
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
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AI Powered Omnichannel Customer Experience Solution
AI speech analytics improves contact center calls.
Enterprise grade CTI bridging Salesforce Service Cloud Voice and Cisco Contact Center (UCCE, UCCX, Webex). Hosted on Amazon EC2 with transcription powered by Amazon Transcribe.
Transform your customer interactions with our comprehensive Amazon Connect implementation services. We deliver cloud-based call center solutions featuring voice, chat, SMS channels, web and video calling, conversational IVR, and AI-powered chatbots with natural language understanding (NLU). Our AWS Lex integration, voice transcription, and AWS Comprehend sentiment analysis enable click-to-call, screen pop CTI, and automatic call logging. Experience interactive voice response, self-service bots, customer sentiment detection, and real-time analytics with Power BI dashboards. Our expertise includes chat routing, skill-based routing, agent workspace optimization, contact flow designer, and call wrap-up notes with automatic ticket creation.