Omnichannel Contact Center Services Powered by Amazon Connect
Maaz Technologies · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
## Transform Customer Experiences with AI-Powered Omnichannel Contact Center Services
Maaz Technologies delivers an end-to-end Amazon Connect implementation service that transforms traditional call centers into AI-powered omnichannel customer engagement platforms. Our service enables organizations to connect with customers through voice, chat, video, email, and social channels all natively integrated into Amazon Connect and supported by AWS services.
Show the rest of the publisher’s description (5 more lines)
We implement advanced contact flows using conversational IVR powered by Amazon Lex, enabling self-service and intelligent call routing. Real-time transcription, intent recognition via Amazon Comprehend, and sentiment analysis provide actionable insights during live interactions. With screen pop CTI integration for CRMs like Dynamics 365 and Zendesk, agents gain full context instantly.
The service includes secure voice authentication with Amazon Connect Voice ID, PCI-compliant call handling, and multi-channel task management. Supervisors benefit from real time dashboards and historical reporting using AWS native analytics and Power BI integration. This reduces average handle time (AHT), increases first call resolution (FCR), and improves customer satisfaction.
### Key AWS services used
Amazon Connect, Amazon Lex, Amazon Comprehend, Amazon Transcribe etc.
This solution is ideal for enterprises, governments, and customer service operations looking to modernize their customer support infrastructure and reduce dependency on legacy contact center software.
Highlights
Highlighted by the publisher on AWS Marketplace.
End-to-end Amazon Connect implementation with voice, chat, video, and AI-based IVR to deliver secure, intelligent customer experiences.
Integrated with AWS Lex, Comprehend, Transcribe, and Voice ID to enable smart call routing, sentiment detection, real-time transcription, and secure voice authentication.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
1 linkLinked repositories
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