8 agents
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AI-powered agent desktop that unifies voice, chat, email, and SMS across multiple contact center platforms - reducing handle time with real-time suggestions, auto-summarization, and sentiment analysis
AI-powered intelligent agent desktop for banks and credit unions with pre-configured KYC, loan servicing, and collections workflows plus core banking integration.
Consilium Intelligent Agent Desktop is an AI-powered, omnichannel workspace for healthcare contact centers with EHR integration, real-time sentiment analysis, and intelligent routing.
AI-powered omnichannel campaign management for Amazon Connect. Execute compliant outbound campaigns across voice, SMS, email, and WhatsApp with TCPA and state-law compliance built in.
AI-powered outbound campaign management for Genesys contact centers. Orchestrate voice, SMS, email, and WhatsApp campaigns with built-in TCPA compliance and digital chaining.
AI-powered outbound campaign management for Webex Contact Center. Orchestrate compliant voice, SMS, email, and WhatsApp campaigns with digital chaining and automated compliance controls.
AI-powered co-browsing platform enabling agents to guide customers in real-time with PII masking, annotation tools, and secure screen sharing for contact centers.
Consilium UniVCX Video delivers AI-powered video communication for contact centers with intelligent PII masking, smart routing, and seamless CRM integration.
