Strata Analytics

Speak Sense - Voice of Customer Agentic Platform by Strata

Strata Analytics

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Speak Sense is a modular, multilanguage agentic platform designed for enterprise Contact Centers. It analyzes 100% of voice and chat interactions, transforming unstructured data into actionable insights using Generative AI. Empower human agents and deploy autonomous AI to automate workflows, driving immediate business impact with up to 45% OPEX reduction and a 20pp CSAT growth.

AI Agents

Strata Analytics

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Our AI-powered voice bots use AWS Bedrock, Amazon Transcribe, and Polly to deliver real-time, natural-sounding conversations across voice channels. Integrated with platforms like Amazon Connect, they enable scalable, automated interactions for customer service, payments, and internal processes. The solution reduces operational costs, enhances user experience, and ensures 24/7 availability.