Speak Sense - Voice of Customer Agentic Platform by Strata
Strata Analytics · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Speak Sense is a modular, AI-powered Conversational Intelligence Platform developed by Strata Analytics Group. Designed for enterprise Contact Centers in Banking, Insurance, Telco, Retail, and Financial Services. Speak Sense allows you to unify the voice of your customers and understand exactly what happens in every interaction across the customer journey.
By combining Generative AI, advanced voice processing, and data visualization, Speak Sense provides precise and actionable insights for 100% of your calls, chats, and emails. Built natively on AWS (100% serverless), the platform auto-scales according to your concurrent volume and seamlessly integrates with your existing ERP, CRM, data lakes, and REST APIs.
Show the rest of the publisher’s description (19 more lines)
Key Benefits and Capabilities:
- Contact Center Operations: Reduce costs and improve overall efficiency. Use Interaction Analytics to identify contact drivers, manage agent performance, and reduce OPEX by up to 45%.
- Omnichannel Visibility: Stop relying on small data samples. Analyze 100% of customer interactions across voice and digital channels to uncover root causes and real sentiment.
- Empower Human Agents: Provide support to increase productivity, automate call dispositions, and generate automatic call summaries.
- Deploy Autonomous AI: Implement agents to improve customer experience through natural language.
- Use-Case Specific Outputs: Access dynamic dashboards and reports tailored for sales effectiveness, retention, bot performance, and service gaps.
How to get started:
We offer a dual-tier approach to fit your evaluation and enterprise needs:
Starter Tier (Basic Demo): You can subscribe to our public Starter Tier for a nominal fee of $0.00/month. This allows you to immediately access our platform and test the core technology and basic capabilities in a controlled environment. Starter features include:
- Access to interactive industry demos, optionally FSI or Telco version
- Basic Generative AI conversational analysis capabilities.
- Standard email support.
Enterprise Tier (Full Implementation): Because deploying Speak Sense in a live Contact Center requires customized integration and is adopted in phases according to your maturity, full deployments are handled exclusively as Private Offers through the AWS Marketplace. Enterprise features include:
- Full access to the STT and SIA (Speak Sense Interaction Analytics)
- Omnichannel deployment and custom API integrations
- Customized pricing tailored to your volume and specific use cases
Onboarding for Enterprise Tier: Once you sign up for an Enterprise Private Offer, our team will contact you to handle the customized onboarding. Once we have all the information, the implementation takes around 2 weeks. During this period, you will receive clear next steps and timeline estimates to gain full access to the platform.
Important Note:
Please be aware that if you incur any AWS infrastructure charges separate from your AWS Marketplace transaction in order to run or connect to this software, you are responsible for paying those additional infrastructure charges.
Highlights
Highlighted by the publisher on AWS Marketplace.
Comprehensive contact center analysis: Processing of 100% of audio and chat interactions using generative artificial intelligence to extract objective metrics and eliminate manual sampling biases.
Automated quality monitoring: Advanced analytics functionalities including intent classification, sentiment analysis, and risk detection to optimize operational efficiency and problem resolution.
Natural language data exploration: Discovery interface powered by AWS Bedrock foundation models that allows querying business insights and interaction metrics without requiring technical expertise.
Agent build and provenance
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Plans and pricing as listed
1 listed- Units
Refund terms
As stated by the publisher on AWS Marketplace.
No refunds
Sources
Publisher resources
3 linksLinked repositories
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