Pronetx

CxPortal: Amazon Connect Global Resiliency (ACGR)

Pronetx

☆

Not rated

Amazon Connect Global Resiliency (ACGR), available in CxPortal, https://aws.amazon.com/marketplace/pp/prodview-2uisxo6izpwi6, Pronetx's SaaS solution, enables resilient Amazon Connect operations with seamless multi-region failover. Through a centralized interface, organizations can maintain business continuity, manage traffic and agents, and deliver uninterrupted customer experiences during regional disruptions.

Pronetx Migration Tool for Amazon Pinpoint

Pronetx

☆

Not rated

A CLI-based automation tool that migrates your Amazon Pinpoint engagement features to Amazon Connect proactive engagement. To use this tool, you need AWS credentials configured in your environment, Node.js 22 or later installed, and a single AWS account in a region supported by Amazon Connect. The required IAM permissions include access to Amazon Pinpoint, Amazon S3, Amazon Customer Profiles, and Amazon Connect. You will also need an Amazon Connect instance, or you can use the Express Setup provided by the tool.