CxPortal: Amazon Connect Global Resiliency (ACGR)
Pronetx · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
ACGR gives contact center operations teams direct control over how they respond to regional disruptions, without relying on engineering teams or complex tooling. Failover, traffic distribution, and regional operations are managed through a single, intuitive interface.
Preconfigured playbooks create a consistent and repeatable approach to incident response. Failover executes quickly, decision time is reduced during critical events, and overall operational stability improves. Real-time visibility into regional performance, agent activity, and traffic distribution supports faster, more informed decisions.
Show the rest of the publisher’s description (7 more lines)
The platform supports the full lifecycle of resiliency operations. Teams can prepare and test scenarios in advance, execute failover during incidents, and restore traffic in a controlled sequence after recovery. This structured approach reduces disruption and improves response outcomes over time.
Designed for global contact centers, it simplifies multi-region operations and strengthens confidence in service continuity.
How organizations maintain service continuity:
- Maintain service during regional outages: Redirect traffic to a secondary region when the primary region becomes unavailable.
- Validate failover readiness with controlled testing: Run controlled failovers during off-hours to confirm readiness and expected traffic behavior.
- Adjust traffic and staffing across regions: Rebalance agents and phone numbers across regions to support operational changes.
- Ensure ongoing disaster recovery readiness: Monitor configurations and playbooks to keep systems prepared for potential disruptions.
Highlights
Highlighted by the publisher on AWS Marketplace.
Maintain uninterrupted customer experience: Ensure continuous service delivery during regional disruptions with multi-region resiliency.
Accelerate recovery with operational ownership: Enable contact center teams to take immediate action and execute failover without reliance on engineering.
Centralize multi-region management: Gain control of traffic, agents, and regional performance to improve visibility and efficiency.
Preview
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Agent build and provenance
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Plans and pricing as listed
1 listed- Units
Refund terms
As stated by the publisher on AWS Marketplace.
Fees are non-refundable once the subscription has been activated. For billing inquiries or support, please contact sales@pronetx.com
Sources
Publisher resources
6 linksLinked repositories
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