Amach Aviation AWS Contact Centre - AI-Powered Customer Experience
Amach's Aviation AWS Contact Centre takes airlines and airports from assessment to a fully operational contact centre on Amazon Connect Customer, in a single, accountable engagement. This is the full platform, not just a chatbot bolted onto legacy infrastructure: voice, chat, email, agentic self-service, real-time agent assistance, workforce management, and enterprise-grade security and high availability, configured for airline and airport operations including IROPs. Choose pay-as-you-go or Unlimited AI pricing, and every phase, from GAP Analysis through implementation and ongoing support, is delivered and backed by Amach's Professional Services team, with proven Amazon Connect delivery for aviation brands including Aer Lingus and IAG Loyalty.