Zendesk - Amazon Connect Connector
KEENBEST INFORMATION TECHNOLOGY LIMITED · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
This Zendesk and Amazon Connect integration service offers a comprehensive solution to help customer plan and implement advanced contact center functionalities with a sophisticated ticketing system. This integration service equips teams with robust tools for efficiently managing customer service interactions, including routing, tracking, prioritizing, and resolving issues.
Highlights
Highlighted by the publisher on AWS Marketplace.
Support Amazon Connect's web-based softphone on the top bar of a Zendesk Support instance
Support Amazon Connect AI features (i.e. VoiceID)
Achieve Unified interface: Agents can handle interactions from a single support platform by embedding a web-based softphone directly into Zendesk Support. This enables access to customer data from Zendesk, allowing agents to greet customers, find recent tickets, and provide more personalized support.
Agent build and provenance
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Sources
Linked repositories
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