CloudHesive ConnectPath with Teneo.ai: AI-Powered CX
CloudHesive · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
CloudHesive, an AWS Premier Tier Services Partner, brings together the power of Amazon Connect, our purpose-built ConnectPath platform, and Teneo.ai’s advanced conversational AI to deliver a modern, scalable, and intelligent contact center solution. Whether you're looking to automate interactions, streamline agent workflows, or increase customer satisfaction, our solution provides the tools and expertise to help you achieve measurable outcomes — fast.
****What’s Included:****
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- Amazon Connect Implementation: Fully managed setup, configuration, and deployment of Amazon Connect tailored to your environment.
- ConnectPath Platform: CloudHesive’s next-gen agent and supervisor interface for Amazon Connect with enhanced features like skill-based routing, real-time dashboards, workforce optimization tools, and integrated analytics.
- Teneo.ai Conversational AI: Integrate natural language bots across voice and chat using Teneo.ai’s low-code platform. Build once and deploy across channels.
- Real-Time Sentiment & Interaction Analytics: Utilize Contact Lens, ConnectPath insights, and Teneo’s AI-driven data capture to optimize performance and customer experience.
- Secure & Compliant Architecture: CloudHesive designs your contact center infrastructure with best practices in security, compliance (HIPAA, PCI, FedRAMP as needed), and operational resilience.
- Expert Guidance & Ongoing Support: Our team of AWS-certified engineers and contact center consultants work with you through discovery, design, deployment, and continuous optimization.
Highlights
Highlighted by the publisher on AWS Marketplace.
Intelligent Contact Center Automation Automate voice and chat interactions using Teneo.ai’s conversational AI, seamlessly integrated with Amazon Connect and ConnectPath. Accelerate self-service, reduce handle times, and ensure smooth transitions to live agents with full context.
Enhanced Agent & Supervisor Experience CloudHesive’s ConnectPath platform extends Amazon Connect with skill-based routing, real-time dashboards, workforce tools, and agent-friendly UX — empowering your teams to deliver faster, smarter customer experiences
Secure, Scalable, and Compliant Designed by AWS-certified experts, this solution supports HIPAA, PCI, and FedRAMP-aligned environments. Built entirely on AWS, it ensures scalability, high availability, and compliance across industries including public sector, healthcare, and finance.
Agent build and provenance
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Sources
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