Customer Communications - Scanning & Indexing
Capita · Operations & Productivity
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Customer Communications / Scanning and Indexing digitises physical mail and documents and converts them into secure, searchable digital records, ensuring information is easy to find, protected, and never lost in paper-based processes. Capita provides an end‑to‑end digital mailroom service, opening and scanning all inbound correspondence, applying optical character recognition (OCR), and automatically classifying and routing documents to the correct teams. High‑speed scanners handle large volumes of paper, microfilm, and fragile records, creating high‑quality digital files that are indexed and ready for immediate retrieval.
The service enables instant access to information through a secure, encrypted digital archive that can be accessed via a web portal or integrated directly into existing client systems. Automated indexing ensures every document is accurately tagged and keyword‑searchable, significantly reducing time spent searching for files and eliminating the risk of misfiled or lost records. Optional physical archiving and scan‑on‑demand services allow organisations to retain original documents securely while still benefiting from fast digital access. All processes are designed to meet data protection and security standards, supporting GDPR compliance and audit readiness.
Show the rest of the publisher’s description (1 more line)
By replacing manual, paper‑based workflows with a fully digital approach, organisations achieve faster information retrieval, lower storage and handling costs, and improved service delivery to citizens. Digital records reduce office and offsite storage requirements, strengthen compliance through clear audit trails, and enable staff to resolve enquiries more quickly. Proven at scale across public and private sector clients, Capita’s scanning and indexing services help organisations modernise records management while improving operational efficiency and customer satisfaction.
Highlights
Highlighted by the publisher on AWS Marketplace.
High‑volume digitisation – Rapidly converts physical mail, paper files, and legacy records into high‑quality, searchable digital documents at scale.
Instant, secure access – Digitised records are indexed and stored in a secure archive, enabling fast retrieval from anywhere and eliminating lost or misfiled documents.
Compliance‑ready records – Automated indexing and secure storage support GDPR compliance, audit readiness, and strong information governance.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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