Assessment-led services - Eligibility Assessments

As described on AWS Marketplace.

Capita’s Health Assessments service delivers expert‑led medical assessments that ensure citizens’ health conditions are evaluated fairly, accurately and consistently to support benefit and service decisions. Assessments are conducted by qualified healthcare professionals and combine a thorough review of medical evidence with compassionate, clear engagement, building trust and confidence for both citizens and commissioning bodies.

The service offers flexible assessment channels, including face‑to‑face, telephone and video appointments, ensuring accessibility, continuity and resilience at scale. Robust training, quality assurance and audit processes underpin consistently high clinical standards, while secure case management systems ensure full compliance with GDPR and government security requirements. Proven at national scale, the service delivers high claimant satisfaction, accurate outcomes and uninterrupted delivery even during periods of significant operational disruption.

Highlighted by the publisher on AWS Marketplace.

Qualified, expert‑led medical assessments - Assessments are carried out by registered healthcare professionals, supported by extensive training and ongoing quality assurance to ensure fair, accurate and trusted outcomes.

Flexible, accessible assessment channels - Offers face‑to‑face, telephone and video assessments, with accessible communications and adaptable delivery models to meet diverse claimant needs and maintain service continuity.

Proven delivery at national scale with high satisfaction - Delivers hundreds of thousands of assessments each year with consistently high claimant satisfaction, strong audit performance and the ability to scale rapidly during periods of disruption.