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Agent passport

EDX - Genesys Contact Center Managed Services

Extreme Group · Customer Service

No attestation published

Certification per AWS Marketplace.

Provenance reach3 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownProfessional service
ProvenanceUnknown33% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

  • Omnichannel Digital IVR & Conversational Automation

AI-driven Digital IVR integrated with voice, chat, WhatsApp and messaging channels, enabling natural language self-service, intelligent call deflection, and seamless escalation to live agents with full context.

Show the rest of the publisher’s description (6 more lines)
  • Advanced Customer Experience Orchestration

Design and orchestration of end-to-end customer journeys using Genesys Cloud, combining Digital IVR, bots and routing logic to reduce wait times, improve first-contact resolution, and personalize interactions at scale.

  • Data, Analytics & Continuous Optimization

Implementation of real-time dashboards, conversation analytics and journey insights, allowing continuous optimization of flows, intents and containment rates, supported by data-driven CX improvements.

  • Partner-Led Professional & Managed Services

End-to-end services delivered by EDX, including solution design, UX conversational design, system integration, CRM and backend integration, change management, training, and ongoing managed services and support

Highlights

Highlighted by the publisher on AWS Marketplace.

* Omnichannel Digital IVR – AI-driven self-service across voice and digital channels

* Journey Orchestration – Intelligent routing and seamless human handoff

* EDX Services – Design, integration, deployment and managed services

Agent build and provenance

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Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing
Unknown
Not stated
Delivery
Professional service
At EDX, we are committed to providing exceptional support to our clients at every stage of their project. Our dedicated team of experts is available to answer any questions, provide guidance, and offer ongoing technical support during and after implementation. We value long-term relationships with our clients and are ready to assist them in resolving any challenges or issues that may arise. Support is available from Monday to Friday, from 08:00 (GMT-3) to 18:00 (GMT-3). E-mail: ams.edx@extreme.digital Website: https://goedx.com.br/
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Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.