Zendesk Contact Center with Amazon Connect Implementation Service
Call Center Power · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
This engagement provides a structured approach to deploying Zendesk Contact Center, a cloud-based contact center solution that combines Amazon Connect telephony and routing capabilities with Zendesk customer service workflows and omnichannel support. Our hands-on delivery model includes planning, architecture, configuration, testing, deployment, training, and post-go-live operational support.
**Key Activities and Deliverables**: *1/Amazon Connect Customer Configuration:* Amazon Connect Customer instance deployment; IVR and contact flow development; queue and routing configuration; callback and voicemail configuration; real-time and historical reporting; telephone number porting and testing. *2/Zendesk Integration & Configuration:* Zendesk integration enablement; agent workspace configuration; ticketing workflow integration; customer interaction history visibility; omnichannel workflow alignment; user and administrator configuration. *3/Customer Experience Optimization:* CX/UX-focused IVR design; intelligent routing optimization; agent workflow enhancement; queue optimization; customer journey alignment. *4/Deployment & Migration Services:* migration planning and execution; testing and QA; user acceptance testing (UAT); end-user and administrator training; production deployment support; post-go-live stabilization support.
Highlights
Highlighted by the publisher on AWS Marketplace.
Dually Qualified: We are an Amazon Connect Service Delivery Partner which makes us eligible for Amazon Connect MAP funding, and Zendesk Partner Program member - Premier Tier.
Management team has 35+ years contact center experience.
Deliver comprehensive contact center operational assessments across staffing, training, quality, workforce management, technology, analytics, and performance improvement.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-05
Sources
Linked repositories
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