Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Amazon Connect Agentic Self-Service Accelerator is a service that helps existing Amazon Connect customers move beyond basic IVR and keyword-matching toward true AI-driven, intent-aware self-service — without ripping out their existing infrastructure. It is a fixed-price engagement to design, build, and deploy AI-powered agentic self-service within your existing Amazon Connect instance.
Professional services to deploy, migrate, and integrate Amazon Connect with Pega Customer Service. Choose from three engagement options: migrate your existing contact center to Amazon Connect and integrate with Pega, deploy and integrate a new Amazon Connect environment, or integrate existing Amazon Connect and Pega Customer Service deployments.
This service migrates your contact center to Amazon Connect. We help organizations replace legacy and cloud contact center platforms with a modern, AI-enabled Amazon Connect solution. Our end-to-end migration service includes discovery, solution design, implementation, integrations, testing, training, cutover, and post-go-live optimization, enabling a low-risk transition with minimal business disruption.
This is a professional services engagement for healthcare organizations to assess, design, implement, migrate, integrate, train, and provide go-live support for Amazon Connect Customer solutions.
This service provides day-to-day management of Amazon Connect Customer including L1-L3 support, WFM, QA, reporting, AI optimization with 2 delivery models: 1/Managed Services for organizations wanting long-term outsourced operational support; and 2/Build-Operate-Transfer for organizations modernizing to Amazon Connect that eventually want internal operational ownership.
This is a fixed-price implementation designed migrate and modernize call centers for banks, credit unions, lenders, insurance providers, and fintech organizations. It incorporates AWS best practices together with FSI-specific design considerations and includes migration, integrations, compliance-aware architecture, testing, and go-live.
This is a fixed-price Amazon Connect channel expansion service that adds chat, SMS, email, and task management to existing voice-only Connect deployments and includes channel design, flow development, agent UX, reporting, and hypercare go-live support. Tiered pricing (see below).
This service evaluates your organization's operational readiness for Amazon Connect across workforce management, quality, leadership, AI adoption, analytics, and performance management, and is the operational complement to an Amazon Connect Well-Architected Review.
A fixed-price assessment combining an AWS Well-Architected Review of your existing Amazon Connect workload with a comprehensive contact center operations scorecard and prioritized improvement roadmap including ways to integrate GenAI into your customer experience.
The Contact Center FinOps Assessment helps organizations understand, govern, and optimize the rapidly growing technology costs of modern AI-powered contact centers. As Amazon Connect, generative AI, automation, and SaaS platforms become a larger share of contact center operating expenses, organizations need greater visibility into the true cost of serving every customer interaction.
Contact Center FinOps Managed Operations is an ongoing managed service that continuously monitors, governs, and optimizes the cost of Amazon Connect, Amazon Bedrock, telephony, SaaS, and AI workloads. Call Center Power delivers continuous cost optimization, AI spend governance, and unit-economics reporting to reduce waste and maximize the value of your contact center technology investments.
Prepare for Salesforce Open CTI end-of-life (EOL) before February 2028. This service migrates your Amazon Connect Salesforce integration to a supported CTI architecture with zero-downtime deployment, screen pop preservation, click-to-dial, call logging, testing, training, and hypercare support.
Professional services to implement, integrate, migrate, and optimize Zendesk Contact Center and Amazon Connect. Services include full deployment of both platforms or migration to Amazon Connect with seamless integration into Zendesk Contact Center.
