Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
CXPartner is a structured operate-and-optimize offering that keeps Amazon Connect and CX workloads on AWS healthy, evolving, and aligned to business outcomes long after CXDesign and CXBuild are complete. We provide ongoing run support, release management, experimentation, and analytics across journeys, routing, automations, and integrations—using AWS-native tools to continuously improve reliability, performance, and cost. For AWS, CXPartner creates durable, services-led growth by driving higher and more stable consumption of Amazon Connect and adjacent AWS services (AI/ML, data, and observability) in enterprise and regulated accounts.
Highlights
Highlighted by the publisher on AWS Marketplace.
Operate and optimize Amazon Connect on AWS – CXPartner provides ongoing run, monitoring, and tuning for your Amazon Connect contact center and CX workloads on AWS, closing the loop after CXDesign and CXBuild. We keep journeys for customers, agents, supervisors, and administrators healthy, stable, and aligned to evolving business goals.
Continuous improvement driven by data and experiments – CXPartner uses analytics, call/interaction reviews, and structured A/B testing to iteratively improve routing, flows, automations, and self-service. We turn raw Amazon Connect and AWS telemetry into prioritized backlogs and measurable CX, handle time, and resolution-rate gains.
Reduce risk while scaling innovation on AWS – With CXPartner, you get disciplined release management, guardrails, and observability as you adopt new AWS and Amazon Connect capabilities (AI/ML, bots, knowledge, analytics). We help you grow consumption safely and predictably, avoiding “set and forget” contact centers and costly regressions.
Agent build and provenance
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Sources
Linked repositories
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