Salesforce Open CTI End-of-Life Migration for Amazon Connect
Call Center Power · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**Salesforce is retiring Open CTI on February 28, 2028.** Organizations using Amazon Connect with Salesforce Open CTI must migrate to a supported integration to avoid disruption to agent productivity and customer service. Call Center Power provides an end-to-end migration service that modernizes your Amazon Connect and Salesforce integration while preserving business-critical capabilities such as screen pops, click-to-dial, call controls, call logging, reporting, and CRM workflows.
This service ensures customers customers using Open CTI overcome EOL challenges: 1/existing Salesforce integrations must be migrated to a supported architecture by February 28, 2028; 2/agents cannot lose screen pops, click-to-dial, or call logging; 3/existing reporting and dashboards must continue functioning; 4/contact center downtime during migration; and 5/customer service operations must continue uninterrupted throughout the transition.
Show the rest of the publisher’s description (1 more line)
The service follows a proven four-step approach: **1/Assessment** – review the existing Open CTI implementation, identify impacted functionality, and produce a migration plan; **2/Architecture Design** – design the new Amazon Connect and Salesforce integration, including CTI configuration, routing, Salesforce object mapping, and connectivity; **3/Build & Test** – configure the new integration, validate functionality, and execute parallel testing without disrupting production agents; and **4/Go-Live & Hypercare** – Perform a controlled cutover with launch-day support followed by 90 days of hypercare to ensure a successful transition.
Highlights
Highlighted by the publisher on AWS Marketplace.
Management team has 35+ years contact center experience.
Broad Salesforce Integration expertise with Amazon Connect, Genesys, Five9, Cisco, and Zoom.
Deliver comprehensive contact center operational assessments across staffing, training, quality, workforce management, technology, analytics, and performance improvement.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-05
Sources
Linked repositories
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