Brillio’s Agentforce-Powered CX Transformation
Brillio · Operations & Productivity
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Customers expect personalized, intelligent, and connected experiences and organizations must move quickly to meet them. Brillio’s Agentforce-Powered Customer Experience (CX) offering begins with 6–8 week AWS-native engagement that allows enterprises to ideate, validate, and demonstrate digital CX transformation at scale. Using Brillio’s proven **Agentforce framework**, combined with **AWS-native services** like Amazon Bedrock, Connect, AppSync, Cognito, and Lambda, we co-create a modular and scalable pilot to begin with that is aligned to your customer engagement goals. Whether you’re modernizing support, automating claims, digitizing onboarding, or orchestrating self-service, this engagement helps bring your vision to life without the risk of long-term investment.
Our agile, consultative approach includes stakeholder discovery, CX journey mapping, AI and automation design, and AWS environment setup. We then deliver a working pilot with demo walkthrough, documentation, and next-step guidance.
Show the rest of the publisher’s description (30 more lines)
### **Deliverables**:
Throughout the eight-week engagement, you'll witness your Agentforce solution take shape with regular weekly showcases, providing clear visibility into our progress. By the end, Brillio will deliver a working pilot designed to bring your customer engagement vision to life, whether that involves personalized experiences, prompt responses, or proactive outreach.
**Here are a few artefacts you will be getting as part of the engagement:**
· **Functional Prototype**: A working pilot built on AWS and Agentforce accelerators
· **Reference Architecture**: Cloud-native solution architecture using AWS services
· **Documentation**: Technical and business overview of the implemented solution
· **Demo Walkthrough**: Playback session with stakeholders
· **Next Steps Roadmap**: High-level planning guide for scaling beyond the pilot
### **AWS Services Utilized**:
- **Amazon Bedrock** – Gen AI for conversation design, summaries, and sentiment extraction
- **Amazon Connect** – For intelligent voice and chat routing
- **Amazon AppSync & Cognito** – Secure user identity and real-time sync
- **AWS Lambda & DynamoDB** – Serverless backend automation
- **Amazon S3 & CloudFront** – Content and asset delivery
- **CloudWatch** – Monitoring and observability of CX workflows
### **Key features**:
- **Agentforce CX Experience Framework** – Modular methodology with accelerators to rapidly design and validate CX use cases.
- **Omnichannel Engagement Orchestration** – Seamlessly manage interactions across web, mobile, voice, and chat with intelligent design.
- **Gen AI-Driven Personalization** – Use Amazon Bedrock for real-time, context-aware personalization and proactive responses.
- **Contact Center Modernization** – Modernize voice/chat support with Amazon Connect, smart routing, and AI-powered agent assist.
- **Real-Time Data Sync & Identity Management** – Ensure secure, real-time personalization using AppSync and Cognito.
- **Serverless Automation & Scalability** – Automate experiences using Lambda and DynamoDB in an event-driven architecture.
- **Customer Journey Analytics** – Analyze behavioral data to optimize engagement strategies using AWS-native tools.
- **Industry-Agnostic Architecture** – Scalable for use across healthcare, insurance, retail, and other high-touch industries.
### **Business Benefits**:
- **Accelerated Innovation**: Test high-impact CX use cases without long-term commitment
- **Improved Satisfaction**: Design smarter journeys with Gen AI, automation, and intelligent feedback
- **Scalable Foundation**: Modular, secure architecture built on AWS-native best practices
- **Streamlined Ops**: Identify manual workflows ripe for automation
- **Stakeholder Alignment**: Showcase future-state CX with a live solution
Highlights
Highlighted by the publisher on AWS Marketplace.
Deliver a fully functional customer experience pilot in just 6–8 weeks using Brillio’s Agentforce framework and AWS-native services.
Modular, scalable architecture built entirely on secure AWS infrastructure with seamless integration capabilities.
Covers CX strategy, build, automation, and omnichannel journeys ideal for insurance, healthcare, retail, and more..
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
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