Brillio LLC

Agentic Policy Servicing Automation

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Automate policy servicing updates with verified data extraction and compliant SCV synchronization.

AI-led AMS – Autonomous Enterprise Service Request Management

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Brillio’s Autonomous Enterprise Service Request Management is an agentic AI solution that automates enterprise ITSM service requests through intelligent orchestration, contextual decision-making, and governed workflow automation. Powered by ADAM AI Agents and built on AWS, the solution autonomously handles password resets, account unlocks, access provisioning, asset onboarding/offboarding, and CMDB reconciliation across enterprise systems. By enabling proactive, AI-driven service fulfilment with minimal human intervention, the solution delivers ~786 hours of monthly service desk effort savings, 25% improvement in First Level Resolution (FLR), faster fulfilment, and improved employee experience.

AI-led AMS – Smart Application End-User Incident Management

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Brillio’s Smart Application End-User Incident Management solution is an agentic AI solution that proactively detects, prevents, and resolves recurring application user issues across enterprise IT environments. Powered by Brillio’s proprietary agentic platform, ADAM (Agentic Data & Applications Management) and built on AWS, the solution autonomously identifies data mismatches, access drifts, configuration anomalies, and dependency issues before they impact end users. By enabling proactive incident prevention, governed auto-remediation, intelligent routing, and centralized operational visibility, the solution delivers up to 40% reduction in ticket resolution time, 30% improvement in SLA adherence, and significant reduction in L1 support effort — improving application reliability and end-user experience across enterprise digital operations.

AI-led AMS – Smart Ticket Triaging

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Brillio’s AI-led AMS Smart Ticket Triaging is an agentic AI solution for autonomous ticket triaging in enterprise IT operations — delivering intelligent alert suppression, root cause analysis, and automated incident management. Powered by ADAM (Agentic Data & Applications Management) AI Agents and built on AWS, the solution achieves up to 90% reduction in ticket volumes and 65% improvement in Mean Time to Resolution (MTTR), enabling 24×7 autonomous operations without disrupting existing ITSM and observability ecosystems.

AI-led AMS Proactive Infrastructure Monitoring & Smart Incident Triaging

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Brillio’s Proactive Infrastructure Monitoring & Smart Incident Triaging is an agentic AI solution that enables predictive observability, autonomous alert triaging, and intelligent incident management across hybrid infrastructure environments. Powered by ADAM AI Agents and built on AWS, the solution proactively detects network degradation, server anomalies, latency spikes, and infrastructure risks before they escalate into critical incidents. By combining telemetry correlation, anomaly detection, predictive capacity management, and automated ticket triaging, the solution reduces manual monitoring effort, improves MTTR, and enhances infrastructure reliability through governed AI-driven operations.

App Modernization

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Gen-AI based code version updating or migration to different programming language

Architecture Deployment

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Gen-AI based automated script generation for cloud infrastructure provisioning & deployment

Brillio’s Agentforce-Powered CX Transformation

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Brillio’s Agentforce-Powered Customer Experience (CX) Transformation offering enables enterprises to reimagine and accelerate their digital engagement strategy through a focused 6–8 week AWS-native consultative engagement. Leveraging Gen AI, automation, and Brillio’s proven CX accelerators, we co-create a fully functional pilot to begin with that brings omnichannel customer journeys to life. The solution utilizes AWS services such as Amazon Bedrock, Connect, AppSync, and Lambda to deliver scalable, intelligent, and personalized experiences. Designed to align stakeholders, reduce implementation risk, and validate high-impact use cases, this pilot acts as a strategic launchpad toward long-term customer experience modernization across industries like healthcare, insurance, and retail without requiring significant upfront investment.

DevSecOps Pipeline Generation

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Gen-AI enabled script generation to automate DevOps pipeline creation

Hybrid Cloud Architecture Validator

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Gen-AI based automated designing and validation of technical architecture as per framework

Intelligent Agent Assist Powered by Azure Open AI

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Revolutionize the customer support with Azure Open AI powered chatbot

Intelligent Claims Processing

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Automate claims with intelligent data capture, damage detection, and guided settlement recommendations

Intelligent Underwriting

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AI-assisted underwriting to improve risk selection, pricing, and decision explainability.

Testing as a Service (TaaS)

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Gen-AI powered test code snippet generation and test data generation

VigilAI- Agentic AI Platform for Autonomous Pharmacovigilance

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VigilAI is an agentic AI platform that automates end-to-end adverse event processing, enabling real-time safety intelligence with faster, compliant case reporting at scale.