Agent Observability & SLO Framework on Amazon CloudWatch GenAI
Kriv AI · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**Agents fail differently than microservices. Silent hallucinations, tool-use errors, grounding drift, and runaway token cost slip past traditional APM. Until now, no standalone agent-observability + SLO retainer SKU existed on AWS Marketplace: IBM Instana + SoftServe bundle inside platforms; Datadog / New Relic / Dynatrace sell tools, not retainers; Arize / LangSmith / Braintrust are SaaS-first and not CloudWatch-native.**
Amazon CloudWatch GenAI Observability (launched late 2025) and Bedrock AgentCore Observability (GA 2026) give AWS Customers native capability but without OpenTelemetry instrumentation, SRE-grade SLO definition, alert wiring, and runbook + post-mortem culture, agents run blind. SRE for agents is a new discipline: multi-step traces across tool calls + model invocations + MCP servers are non-trivial to propagate; non-deterministic workloads require custom metrics (tool-use correctness, grounding score, hallucination rate, refusal rate, trajectory length) that traditional APM doesn't capture; SLOs must account for probabilistic failure modes; cost-per-invocation must be instrumented because token-consumption drift is a silent failure mode; agent-specific runbooks + blameless post-mortems are required. **IBM / SoftServe bundle inside platforms; Kriv sells the standalone retained service**: 6–9 month first-mover window.
Show the rest of the publisher’s description (9 more lines)
Existing AWS Marketplace listings don't close this gap. IBM Instana + IBM Consulting Advantage bundle inside platform engagements. SoftServe bundles inside modernization SOWs. Slalom / Caylent / Mission Cloud / Rackspace sell general observability at $75K–$300K. Big-4 off-Marketplace $250K–$2M. SaaS observability (Datadog LLM Observability, New Relic AI Monitoring, Dynatrace, Arize AI, LangSmith, Braintrust, Langfuse, Fiddler, WhyLabs, Evidently AI) are subscription tools Customer operates.
**Observability components.** OpenTelemetry across Bedrock Agents, Claude Agent SDK, LangGraph, AutoGen, CrewAI, MCP servers (W3C Trace Context). X-Ray tracing + service map. CloudWatch GenAI Observability with Bedrock telemetry. Bedrock Model Invocation Logging → CloudWatch Logs + S3. Key metrics: tool-use correctness, grounding score, hallucination/refusal rate, trajectory length, P50/P95/P99 latency, cost-per-invocation, MCP success rate. SLOs with error budgets. RED + USE signals. Dashboards in CloudWatch + QuickSight. Alerts via CloudWatch → EventBridge → SNS → PagerDuty / Opsgenie / Jira / ServiceNow / Slack / Teams. Runbooks for hallucination, tool failure, grounding issues, cost spikes. Blameless post-mortems (Google SRE). FinOps via Bedrock + CloudWatch + QuickSight.
**Reference architecture.** OpenTelemetry SDK instruments Customer agents → AWS Distro for OpenTelemetry (ADOT) Collector on ECS / EKS → Traces to X-Ray, Metrics to CloudWatch, Logs to CloudWatch Logs + S3 → Dashboards in CloudWatch + QuickSight → Alarms via EventBridge + SNS → SLO tracker via CloudWatch Synthetics + custom SLO service in Terraform / CDK → FinOps via Cost Explorer + Bedrock logging.
**Implementation schedule (3 weeks).**
Week 1 Scoping + SLO workshops (agent inventory; SLO definition with SRE + AI Platform + Product + Customer Success).
Week 2 OpenTelemetry + X-Ray + CloudWatch + QuickSight (OTel SDK instrumentation; ADOT Collector; X-Ray; GenAI Observability wiring; custom metrics; dashboards).
Week 3 Alerts + runbooks + post-mortem templates + handoff.
**Three retainer tiers (opt-in monthly).** Essentials $8K/mo (up to 3 agents; monthly SLO review; dashboard tuning; quarterly runbook refresh; 8×5 email) for AI-native Series B–E. Standard $14K/mo (up to 10 agents; biweekly SLO review; 24×5 on-call response, not primary; monthly post-mortem co-authorship; CI/CD alert tuning) for mid-sized with production SRE. Enterprise $20K/mo (unlimited agents; **0.25 FTE dedicated Kriv SRE engineer embedded**; quarterly SLO audit; regulated-industry evidence, SOC 2 CC7 + SR 11-7 + EU AI Act Article 72 + HIPAA §164.308(a)(1)(ii)(D); quarterly executive readout) for regulated, G-SIB banks, top-25 payers + pharmas. Optional Extra Agent Implementation $12K.
**Important disclosures.** Kriv does NOT develop Customer agents, instruments them. **Retainer is opt-in.** Issues no SOC 2 / HIPAA / HITRUST / ISO / 42001 certifications. No legal / regulatory / compliance advice. **No SLO-attainment guarantee**, SLOs are Customer commitments. **No primary-on-call responsibility** at Enterprise (dedicated engineer is embed, not replacement). No CloudWatch / X-Ray / Bedrock / OTel API stability guarantee. AWS + Anthropic + Bedrock consumption separate. Anthropic CPN membership does not constitute endorsement. EDP-eligible — the $40K implementation fee and monthly retainer fees ($8K / $14K / $20K/mo) count toward your AWS Enterprise Discount Program commitment (up to 25%). Structure via Marketplace private offer. Contact info@kriv.ai or +1-732-433-5564.
Highlights
Highlighted by the publisher on AWS Marketplace.
First standalone agent-observability + SLO retainer SKU on AWS Marketplace, hybrid $40K 3-week Implementation + optional $8K / $14K / $20K monthly retainer (12-month minimum). Agents fail differently than microservices, silent hallucinations, tool-use errors, grounding drift, runaway token cost slip past traditional APM. IBM / SoftServe bundle inside platforms; Datadog / New Relic / Dynatrace sell tools. Kriv is the retained implementation-and-operation partner.
OpenTelemetry + AWS X-Ray + Amazon CloudWatch GenAI Observability + custom metrics (tool-use correctness + grounding score + hallucination rate + refusal rate + trajectory length + cost-per-successful-invocation) + SLO + error budgets + RED/USE golden signals + runbook library + blameless post-mortem templates (Google SRE format). Alerts to PagerDuty / Opsgenie / Jira / ServiceNow / Slack / Microsoft Teams via CloudWatch Alarms + EventBridge + SNS.
AWS Select + Databricks + Anthropic CPN — Enterprise tier adds 0.25 FTE dedicated Kriv SRE engineer embedded with Customer SRE team + regulated-industry evidence (SOC 2 CC7 + SR 11-7 ongoing monitoring + EU AI Act Article 72 + HIPAA §164.308(a)(1)(ii)(D)). Feeds N24 MRM evidence, N27 AgentCore telemetry, N28 Guardrails violation events, N29 Red-Team Harness regression signals, N30 Model Drift baselines. 5 dimensions: 1 Implementation + 3 retainer tiers + Extra Agent.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
3 linksLinked repositories
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