Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
NICE CXone Mpower, the world's no.1 cloud customer experience platform, transforms your call center software empowering exceptional agent and customer experiences: every channel, every time. CXone Mpower is the first and only platform unifying best in class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence all built on an Open Cloud Foundation. CXone Mpower helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone MPower delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.
Now you can take the next leap in customer experience with CXi Customer Experience interactions a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.
Show the rest of the publisher’s description (8 more lines)
CXone Mpower combines every digital entry point for customers to reach you, best in class journey orchestration, and smart self service. You will also get real time guidance to create well prepared agents, and a closed loop system to drive complete performance. Finally, only CXone Mpower includes purpose built AI with everything built on an enterprise grade open cloud platform.
Digital Entry Points giving your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.
Journey Orchestration which seamlessly guide customers through their personalized journey with AI powered routing across self service and agent assisted experiences.
Smart Self Service that deliver self service that works every time with AI conversational bots and proactive outreach.
Empowered Agents allowing you to prepare agents with real time information and guidance for fast, personalized interactions.
Complete Performance which empowers your agents for continuous self improvement and unlock your full CX potential with full visibility across operations.
Enlighten AI which helps build the right self service & agent assisted journeys and foster with CX focused, purpose built AI engine.
Open Cloud Foundation which champions innovation through an extensible, enterprise grade platform that scales securely, deploys quickly, and services customers globally.
Highlights
Highlighted by the publisher on AWS Marketplace.
Our easy to use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent assisted interactions including cross-channel elevation.
Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
Get AI powered actionable insights to predict needs, delight customers, and engage employees like never before.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMP AuthorizedConfirmed95%, domain-verifiedNiCE CXone is FedRAMP Authorized at Moderate impact (domain match)FedRAMP Marketplaceregistry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
4 listed- Units
- Units
- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
As set forth in the terms or as required by law.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.