Capita Contact Centre Analytics on Snowflake
Capita · HR & Talent
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Capita’s Contact Centre Data & AI Services accelerate time‑to‑value on Snowflake with a proven patterns‑based approach: we ingest telephony/WFM/HR/CRM data (e.g., Amazon Connect, Aspect/Verint WFM, Workday, Talkdesk, Noetica), apply Capita’s standard data model, and operationalise insight via Power BI and Snowflake Cortex Analyst (LLM‑assisted Q&A over governed data). The result is a single, trusted view of service levels, agent behaviour, forecasting, and cost‑to‑serve - updated intraday to support tactical planning and executive MI.
Delivered across contact centres, the product demonstrated rapid onboarding, natural‑language access to data, and measurable operational gains while enabling scalable rollout. Engagements can be tailored from discovery and foundations through full implementation and run/optimise managed service.
Highlights
Highlighted by the publisher on AWS Marketplace.
Standardised Snowflake data model across telephony/WFM/HR/CRM for a single view of SLAs, agent behaviour, and cost‑to‑serve; frequent refresh to support intraday decisions
Forecasting & workforce optimisation – Integrates WFM and HR systems signals to improve demand/supply planning and reduce variance versus plan
Conversational analytics & AI – Snowflake Cortex Analyst enables natural‑language questions over governed data to speed insight generation and reduce MI backlog. (Additional differentiators we can include on the page: third‑party datasets via Snowflake Marketplace; proven Amazon Connect patterns; governance aligned to Capita policies.)
Agent build and provenance
See the full provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.