Intelligent Agent Assist Powered by Azure Open AI
Brillio · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Description:
In the era
Show the rest of the publisher’s description (98 more lines)
of unprecedented advancements in AI, it has become imperative for organizations
to ensure seamless human-computer interactions for their consumers. Enterprises
therefore need a reliable and expert partner who can open the door to the new
age of customized intelligent conversations.
Key
Industry Trends
·
According
to Forrester, an estimated 53% of support teams have witnessed increased
support queries since the pandemic
·
Juniper
Research predicts that 70% of customer conversation will be managed &
addressed by conversational AI chatbots by the end of 2023.
Challenges
·
Inconsistent
customer experience with multiple channels that do not resolve queries in a go.
·
Manual
activities after call wrap up process resulting in insurance companies
incurring higher operational costs.
·
Complex
technology interfaces which increase call handling times for agents.
·
Inefficient
processes causing customers to repeat request and information at multiple checkpoints.
·
Customers have limited access to round the clock
support in multiple languages.
·
Influx
of calls to contact centers leading to increased agent burnout and churn,
especially during times of new rollouts.
Solution
Our
Intelligent Agent Assist solution powered by Azure Open AI enables agents during
calls to provide real time response through access to relevant information at
hand which is made available in easy-to-consume format. The GPT integrated with
search functionality further adds to the agent’s ability to effectively answer
customer query in time. In case the customer shares PII data, an additional
layer of NER model gets activated to scrub off the details ensuring the
security and privacy of customer information.
Our
solution continues to assist the agent post call with the automated summarization
of call transcripts along with draft email template to be sent customer thereby
reducing the manual time-consuming effort required post call.
Key
Highlights
·
Vector
DB supported by Azure Cognitive Search
·
GPT
integrated with search
·
PII
data masking with Presidio
·
Confidence
score on context relevancy of response
·
Source
origins of the generated response
·
Human
feedback in loop
·
Abstract
model based contextualized summary
·
Draft
email template with humanised empathetic tone
·
Support
of Natural Language / Semantic Search
Benefits
Brillio’s
Intelligent Agent Assist creates tangible business value in terms of increased
revenue and reduced costs for insurance service providers by way of delivering
continuous customer delight
·
Increased
customer loyalty and retention resulting in higher CSAT
·
Enhanced
agent productivity with real time access to huge information repositories and
repetitive task automation
·
Decreased
average handling time per customer inquiry allowing flexibility to scale
without a proportional increase in human resources
·
Reduced
fraud with enhanced customer data security and privacy
Improved and efficient usage of data resources
enabling informed decision making
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
2 linksLinked repositories
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