PRIYA: AN AI ASSISTANT FOR SNAP

call volumes and traditional business hours. Wouldn't it be great if you could leverage

AI to not only cut response times and boost efficiency, but also enhance

service accuracy and streamline training — all while delivering an exceptional

customer experience? You’re in luck! Meet Priya, the smart, customizable AI agent

designed to support Health and Human Services (HHS) programs by providing

instant, helpful, and empathetic responses to customer inquiries. By integrating cutting-edge AI technology

with YoungWilliams’ deep expertise in health and human services (HHS) programs,

Priya

streamlines customer support processes, offering fast, accurate, and

empathetic answers to customer questions so human agents can focus on what they

do best - solving complex problems and providing personalized support. This shift not only enhances customer service

and operational efficiency but also ensures agents can dedicate more time to

meaningful customer interactions. With Priya, government agencies can overcome

limited resources, high inquiry volumes, and traditional operating hours,

ensuring continuous support and ultimately driving better outcomes for both

staff and customers.

Click the “Get It Now” button to request more

information on how Priya can revolutionize your agency’s approach to customer

service.

Tap into the Power of AIPriya integrates seamlessly with Microsoft’s Bring Your Own

Data (BYOD) feature, utilizing indexed documents specific to each HHS program

like SNAP. This allows Priya to deliver precise, policy-compliant answers using

Azure OpenAI technology. At YoungWilliams, we ensure each Priya deployment is

supported by a robust knowledge base tailored to the unique needs of your

agency, alongside an administrative application that allows for real-time

customization and content management. With built-in quality assurance tools,

security policies, and comprehensive post-go-live support, Priya is designed to

deliver ongoing efficiency and accuracy – empowering your team to achieve more

with AI.

Key BenefitsIf you’re ready to elevate your operations, Priya offers a

range of benefits designed to enhance customer service efficiency, improve user

experiences, and ensure seamless program integration. These key benefits

include:

• Customer Experience: Provides 24/7 access

to fast and accurate responses, reducing wait times and improving customer

satisfaction

• Call Center Efficiency: Allows human

agents to focus on complex cases by handling routine inquiries

• Customizable & Scalable: Easily

integrates state-specific SNAP policies and updates

• Secure & Compliant: Built with robust

security measures, data privacy, and responsible AI policies

• Actionable Insights: Offers powerful

reporting and analytics to help agencies improve service delivery

Features

Priya is equipped with a variety of advanced features designed to enhance user interactions and streamline customer support.

• User Feedback Mechanism: Enhances Priya’s learning and accuracy through user interactions
• Text-to-Speech (TTS) & Speech-to-Text (STT): Supports both written and spoken interactions
• Multi-Language Capabilities: Provides language support for diverse populations
• Chat Transcript & Content Filtering: Ensures transparency and compliance with data policies
• Intuitive User Interface: Simple and accessible design for all users

Why Choose Priya?

Traditional customer service methods often struggle with

high inquiry volumes, limited resources, and restricted operating hours. Priya

overcomes these challenges with AI-driven efficiency, ensuring continuous

support while enhancing customer and staff experiences.

Get started today by clicking the Get It

Now button for more information on how we can tailor Priya to your

agency’s needs.