Wovenware Custom Chatbot
Wovenware · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Wovenware designs and builds custom chatbots and virtual assistants that can provide 24/7 services tailored to project your organization’s brand and to address your customers’ needs. Wovenware’s Chatbot Oversight Dashboard will provide the insights needed to and improve the bot’s performance as it continuous to learn from new queries and questions.
Customer Service, Marketing, Operations and Human Resources Departments in multiple industries are driving business value from chatbots in the following ways:
Show the rest of the publisher’s description (9 more lines)
- Instant Response – Chatbots provides instant response to customer questions 24 hours a day seven days of week without getting tired, always with a friendly attitude. Thus, increasing the value of the customer experience.
- Complex Questions – Customer service interactions can get complicated very easily depending on the complexity of the customer’s request. Chatbots are able to navigate complex scenarios by guiding customers through question and answer process in order to get an understanding of the customer’s request and provide the answer and solution that is required to satisfy the customer’s need.
- Interact with Other Systems – Chatbots can integrate with various existing system in order to provide users a seamless cohesive experience that is able to resolve the customer’s request. Chatbots can retrieve information and/or perform transactions and operations in other systems.
- Lead Generation Channel – Through their conversations with customers chatbots can identify and qualify leads. Thus, becoming a new lead generation channel.
- Content Distributors – Chatbots are a tool to engage with customers to distribute content. They provide a new channel to inform customers that is more engaging than traditional email newsletters or communications.
The most successful chatbots will drive a good conversational and interactive experience. Our design team along with your team will collaborate with our bot subject matter experts to define contextual scripts, language tone, bot personality, system integration points and opportunities to incorporate interactive buttons in order to deliver the chatbot solution that better serves your customers.
A successful bot will also undergo continuous training and refinement from missed questions and queries. A bot that learns at the pace of a flywheel will be able to reach the level of sophistication that creates a very simple and delightful customer experience.
Wovenware can develop a custom chatbots with NLP capabilities and integrate enterprise APIs into them. Custom chatbots can integrate with the most popular social media platforms including Facebook, WhatsApp, Skype and Teams.
We have developed chatbots for use cases in Insurance, Health Insurance, Telecommunications, Education and Government.
Preview
5 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.