Wipro Utilities Customer Experience (UCX)
Wipro Ltd · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Business Problem:
Today, energy
Show the rest of the publisher’s description (60 more lines)
companies have moved away from being asset or meter centric to customer centric.
It is very important for energy companies to know their customers, their
lifestyle choices, preferred method of communication and channel of choice.
There are several solutions that cater to these
needs, yet there is not a single solution which satisfies all expectations. The
Microsoft Dynamics 365 platform offers seamless integration with Microsoft’s suite of
products such as email, chat, and document management, all allows users to easily
navigate from their mailbox to perform various tasks.
Additionally, energy companies needs include:
- Actively engaging with prospective customers to sell
energy services
- Quickly obtaining a single view of the customer or
site/property where services are to be delivered
- Intuitively accessing a complete inventory of information
about the customer (e.g. meter reads, bills, service orders, complaints,
outages, past interactions and communications, etc.)
- Effectively managing the services via multiple
channels including calls, email, WhatsApp, chat etc.
Our Solution: Utilities Customer Experience (UCX) is a preconfigured
solution in Microsoft Dynamics 365 which allows utilities to immediately engage with
customers. Key features are:
- A set of pre-defined utilities data
models and objects for customers across billing account and property
information
- A 360-degree view of the customer by
fetching information about meter reads, bills etc.
- The ability for users to track the
customer lifecycle through all the stages - prospect, lead, opportunity, and
order management
- The ability to create and track
cases, complaints and service/field orders.
- Functionality to gather feedback
through customer surveys.
Wipro's Differentiator:
- Aggregated
information across the customer and property – including
property address, access and hazard details, service orders, meter reads,
outages, previous bills and communications
- Enhanced
customer experience with the ability to support multiple communication channels
including call, email, social media and web.
- Visibility
of the entire customer journey from customer acquisition to account
closure, including pipeline analysis by stage.
- Improved
SLA metrics with case and jeopardy management. The ability to improve over
time and add new requirements through the use of utilities data modelling.
Solution benefits: Our solution can
fuel powerful engagement with customers, resulting in a working solution for
contact center. Solution will drive following business KPIs:
*
Improved
customer satisfaction
- Adherence
to regulatory requirements
- Improved
sales and customer loyalty
- Enhanced
employee satisfaction
For more details about this solution offering, please connect with us.
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- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment · as of 2026-08-29
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