Wipro GenAI Loan Origination
Wipro Ltd · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Background:
In a survey conducted by Moody’s Analytics, 56% of bankers
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responded that their biggest challenge in initiating the loan process was the
manual collection of data and subsequent back and forth with the client. Origination is the first stage that every individual must go through to obtain a loan, like a personal loan, business loan, home
loan, auto loan, etc. It’s a multi-step process, consisting of application,
underwriting, disbursal of funds etc. These steps also vary by loan type,
lender policy, and type of loan risks.
This leads to higher loan origination costs and slower completion of process completion. Also, the manual processes lead
to human errors.
Wipro's Solution:
Considering the above scenario, we have built a generative
AI powered solution that is a virtual assistant specific for loan origination
that can be integrated with the bank’s websites and mobile app. The virtual assistant offers a vastly improved customer
experience and provides a significant improvement in operational efficiency for
the bank.
The solution leverages the power of Azure OpenAI for
facilitating conversations with the users, and guides them towards the right
loan product while also enabling an automated loan application process. It
leverages data from the existing core banking systems and can combine external
data sources to deliver a highly contextual customer experience.
It provides quick resolution of FAQ related queries. It can
also connect with external systems to bring additional information about
customer. This can then be used to assist the bank’s decision-making systems.
The bot provides a highly contextual customer experience leading to improved
customer satisfaction and automated validation of the documents reduces loan
origination time.
Wipro GenAI Loan Origination features:
- Ability
to handle conversations across different topics with human like responses
- Responding to product specific questions by scanning the current enterprise data
- Mimic
standard loan origination process. Asks for relevant details and documents
- Validates
documents submitted by customers using Azure Form recognizer
- Registers
the user’s interest in a loan in the database, pending successful validation
For more details, please contact DL-AzureAILeads@wipro.com
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
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2 linksLinked repositories
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