Capco Intelligent Client Query Management (ICQM)
Wipro Ltd · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
About ICQM Offering:
Reimagine client query resolution with a
Show the rest of the publisher’s description (41 more lines)
modern, AI-powered case management platform built on Azure, Microsoft Dynamics 365 and
Power Platform. ICQM enables financial institutions to streamline email-based
workflows, reduce operational overhead, and deliver seamless, proactive client
experiences.
Key Features:
Drive operational efficiency with
intelligent automation - ICQM
automates the end-to-end lifecycle of client queries – from ingestion and
classification to routing, resolution, and analytics. Leverage AI-driven tools
like sentiment analysis, language translation, and smart response generation to
reduce manual effort and improve first-time resolution rates.
Accelerate transformation with a
scalable, ready-to-deploy solution - Built
on Microsoft Azure, Dynamics 365
(or any other workflow tool), and Power Platform, ICQM integrates
seamlessly into your existing architecture. With prebuilt accelerators and a
proven delivery playbook, organizations can achieve rapid implementation and
measurable impact in under five months.
Enhance visibility and decision-making
with real-time insights - Empower
operations managers and agents with intuitive dashboards powered by Power BI.
Monitor SLA performance, track query trends, and uncover root causes with
advanced analytics to continuously improve service delivery
Key benefits include:
- 40%+
increase in operational productivity
- 20%+
improvement in right-first-time query resolution
- 15%+
reduction in overall query volumes
- Seamless
integration with Microsoft Copilot, AI Builder, and Power Automate
- Proven
success across global banks with up to 5,000 users and 3,000+ mailboxes
Built for scale with a tailored
approach:
Whether
you're modernizing legacy workflows, ICQM offers a flexible, hybrid-ready
architecture that supports global operations and evolving business needs.
Pricing and duration may vary based on
client scope.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
2 linksLinked repositories
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