Customer Service Agent
Automate order management and customer service with AI-powered, voice-first conversational agents
- Category
- AI Apps and Agents
- Registry category
- Customer ServiceVoice & Contact Center
- Vendor
- Visionetlisted as Visionet Systems, Inc
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- Not stated
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What the publisher says
Customer Services Agent is a voice-enabled conversational AI solution designed for modern call center operations. Built using Copilot Studio and integrated with both Dynamics 365 Supply Chain Management, Dynamics 365 Commerce and Hautelogic ISV, the solution enables customers to update orders, raise complaints, and request changes through natural, human-like voice conversations.
The agent maintains full conversational and transactional context, allowing it to understand intent, apply business rules, and execute changes directly in Dynamics 365 through Model Context Protocol (MCP). From call initiation to system updates, the agent handles end-to-end workflows including order verification, inventory checks, complaint handling, and automated confirmations, without manual intervention.
By automating high-volume, repetitive call center interactions, the Customer Service Agent empowers call center teams, reducing queue pressure, minimizing update errors, and allowing human agents to focus on complex, high-value customer cases.
Show the rest of the publisher’s description (38 more lines)
Key capabilities
Order management
- Validates order details and customer information
- Checks real-time inventory availability
- Executes order updates directly within Dynamics 365 F& SCM
- Handles order changes such as quantity, color, item additions, cancellations, and delivery date updates
Complaint & case management
- Validates customer complaints through voice interaction
- Suggests appropriate resolutions based on business rules
- Updates customer orders in real time
Voice-enabled customer experience
- Human-like, conversational voice interaction
- Available 24/7 across all time zones
- Supports multiple languages based on client preferences
Business Benefits and Measured Imapct
- Automation of repetitive support cases and order changes
- Improvement in first-contact resolution rates
- Faster response times and reduced call center queue volumes
- Higher accuracy in order updates, returns, and exchanges
- Reduced dependency on human agents
- • Always-on support with multilingual, global availability
Roadmap capabilities
Order updates
- Address and store reallocation requests
- Add items to existing orders
- Order holds and enhanced order change scenarios Order status & availability
- Order status enquiries
- Product availability and restock information
- Shipment status and delivery issues Returns, refunds & resolution
- Returns (RMA) and refunds
- Exchange requests
- Loyalty point adjustments
- Discount recommendations and up/cross-sell suggestions
Purpose/Goal
The Customer Service Agent is designed to modernize contact center operations by automating voice-based interactions that traditionally require human agents. It reduces manual workload, accelerates resolution times, and improves customer satisfaction while ensuring accuracy and compliance.
Summary
Visionet delivers the Customer Service Agent as an end-to-end, enterprise-ready solution using conversational AI that interacts with enterprise systems using Model Context Protocol (MCP). Built to work natively within Dynamics 365 Supply Chain and Dynamics 365 Commerce, the agent executes real system changes, not just conversations.
By empowering call center teams, offloading repetitive interactions, and maintaining a personalized, human-like experience, the Customer Service Agent enables organizations to scale customer support efficiently without adding headcount, even during peak demand periods.
Preview
3 imagesLinked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
- Help (opens in a new tab)
- Automate Customer Service with AI Powered Voice Interactions (opens in a new tab)
- Voice Enabled Cusomer Service Agent based MCP Server of Dynamics 365 (opens in a new tab)
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Legal linkLicense Terms (opens in a new tab)
- Company recordVendor website company data, matched on visionet.com
Reading the score
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Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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