Verint Open Platform
Verint · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Verint’s cloud-native platform is purposefully designed to increase CX automation within the contact center, driving significant ROI and elevating CX. Verint Industry copilots offering provide you with a suite of AI-powered bots tailored to specific industries and use cases. These solutions help:
Contact Center Modernization: Build a future-ready contact center with AI-powered bots and through Verint’s unique, platformatic approach.
Show the rest of the publisher’s description (25 more lines)
Employee and Agent Productivity: Enhance agent productivity & empowerment, enable smarter forecasting & scheduling, and ensure total quality with AI-powered WFE solutions.
Customer Insights & Intelligence: Quickly surface meaningful insights to lower costs, elevate CX, and inform your business of key trends and anomalies with interaction analytics software.
Customer Engagement: Give your customers the ability to reach out on their channel of choice with an omnichannel agent desktop.
Seamless Customer Service: Deploy Verint’s market-leading IVA, including single-click verticalized AI agents, to increase customer self-service.
Verint Industry copilots
Verint Industry copilots offering gives you a suite of AI-powered bots tailored to specific industries and use cases, enabling you to drive AI-powered workforce management, augment agent workflows, and increase self-service automation.
Offer includes:
-Channel Automation
-Digital channels
-BYOT (bring-your-own-channels)
-Verint Voice
-IVA (Intelligent Virtual Assistant)
-Callback
-Smart Transfer Bot
-Knowledge Automation Bot
-Real-Time Coaching Bot
-Wrap-Up Bot
-EDM Essentials Voice and Screen
-Quality Management
-Quality Bot
-Quality Compliance Remediation
-CX/EX Scoring Bot
-WFM
-Speech Analytics
-Transcription
Preview
2 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMP ReadyConfirmedin process90%, registry-checkedVerint Self-Service for Government is FedRAMP Ready at Moderate impact (domain match)FedRAMP Marketplaceregistry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
1 listedSources
Publisher resources
7 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.