UpCITY 365 – Smart 311 Citizen Services Accelerator
Upzoids · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
UpCITY 365 empowers municipalities to transform citizen service delivery with a scalable, ready-to-deploy 311 solution built on Microsoft Dynamics 365 and Power Pages.
Designed for rapid deployment, UpCITY 365 simplifies service request management, enhances citizen engagement, and streamlines back-office operations.
Show the rest of the publisher’s description (23 more lines)
Key features include:
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Smart Request Discovery: Enable agents and residents to quickly find the right service request among hundreds.
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Dynamic Forms & Smart Routing: Auto-adjust form fields and workflows based on request type for precise data capture.
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Integrated ArcGIS Mapping: Manage location-based services with real-time geospatial insights.
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Power Pages Citizen Portal: Offer self-service capabilities for status updates, submissions, and knowledge base access.
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Microsoft Cloud for Public Sector Ready: Built to align with public sector security, accessibility, and compliance standards.
With UpCITY 365, cities gain a future-ready citizen engagement platform designed for rapid value and long-term scalability.
Key Benefits:
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Faster service request intake and resolution
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Simplified agent experience for managing complex service catalogs
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Improved citizen satisfaction with self-service and transparency
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Integrated GIS for smarter service delivery
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Built on standard Microsoft technologies for flexibility and security
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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