GenAI Customer Support Agent
TRUST IQ PTE. LTD · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Trusting Social has been building AI Products and Solutions for BFSI for more than a decade. Our AGI Agent foundry provides AGI/Gen AI powered virtual workers/Agents for customer facing functions of an enterprise business.
Our Gen AI Chat Agent Alice helps in
Show the rest of the publisher’s description (16 more lines)
- Streamlining customer experience with rapid, high-volume inquiry handling
- Standing out with customized, proactive responses for each customer
- Auto-digesting vast knowledge bases, ensuring comprehensive answers
- Boosting human agents' efficiency with a smart co-pilot for top-notch service
We at TrustIQ has been able to solve 4 major problems of Gen AI Solutions
- Hallucinations - 0% hallucination using proprietary algorithms on top of LLMs
- Speed - Sub 20 second for Chat and sub 1 second for Voice
- Cost - Cost optimization by Caching and other proprietary algorithms
- Data Exposure - Clients' data stays at rest and does not leave their ecosystems
Banks and Financial Institutions can leverage:
- Alice to help turbocharge customer facing functions by enabling adaptive and personalized conversations round the clock
- Alice to enable Customer Experience and Customer Service managers boost their customer metrics and provide elevated customer experiences
Customer Service and Support now no longer need to worry about:
- High wait time on traditional customer support channels - Alice enables zero wait, instant responses
- Lower service satisfaction due to lack of comprehensive product and support knowledge at human agent side - Alice solves this by remembering historical customer context and endures comprehensive knowledge base
- Missed Volumes - Alice provides a fast to scale solution with optimized cost
Preview
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Agent build and provenance
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The evidence, the layer-by-layer tracing, the risk basis, and the cross-marketplace links are open to signed-in accounts.
Sign inCompliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
1 listed- Conversation: $0.10 per conversation
Sources
Publisher resources
3 linksEvidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.