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Agent passport
GenAI Customer Support Agent
GenAI powered customer support agent to handle customer queries and provide 24/7 support
- Category
- AI Apps and Agents
- Registry category
- Customer Service
- Vendor
- TRUST IQ PTE. LTD
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- 1 plan listed
Overall Provenance
2.1/10Low
High 7–10Moderate 3–6.9Low 0–2.9
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
Who actually operates this agent.
2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
TRUST IQ PTE. LTD
Publisher name on the listing; not matched to an outside company record
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
GenAI powered customer support agent to handle customer queries and provide 24/7 support
Publisher description
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Build Provenance
What the agent is built on.
2.8 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Version history
1004
Registry saw 4 distinct listing states across 10 captures
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Reach Provenance
How the agent is distributed and adopted.
4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-07-27
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.36 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Data Provenance
What the vendor discloses about data handling.
1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy
Links on the listing; documents not fetched by the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Privacy Policy (opens in a new tab)trustingsocial.com
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record
Compliance Provenance
What standards the vendor meets, and who verified them.
0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
SettleTop search (opens in a new tab)fedramp.gov
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record
What the publisher says
Trusting Social has been building AI Products and Solutions for BFSI for more than a decade. Our AGI Agent foundry provides AGI/Gen AI powered virtual workers/Agents for customer facing functions of an enterprise business.
Our Gen AI Chat Agent Alice helps in
- Streamlining customer experience with rapid, high-volume inquiry handling
- Standing out with customized, proactive responses for each customer
- Auto-digesting vast knowledge bases, ensuring comprehensive answers
- Boosting human agents' efficiency with a smart co-pilot for top-notch service
Show the rest of the publisher’s description (12 more lines)
We at TrustIQ has been able to solve 4 major problems of Gen AI Solutions
- Hallucinations - 0% hallucination using proprietary algorithms on top of LLMs
- Speed - Sub 20 second for Chat and sub 1 second for Voice
- Cost - Cost optimization by Caching and other proprietary algorithms
- Data Exposure - Clients' data stays at rest and does not leave their ecosystems
Banks and Financial Institutions can leverage:
- Alice to help turbocharge customer facing functions by enabling adaptive and personalized conversations round the clock
- Alice to enable Customer Experience and Customer Service managers boost their customer metrics and provide elevated customer experiences
Customer Service and Support now no longer need to worry about:
- High wait time on traditional customer support channels - Alice enables zero wait, instant responses
- Lower service satisfaction due to lack of comprehensive product and support knowledge at human agent side - Alice solves this by remembering historical customer context and endures comprehensive knowledge base
- Missed Volumes - Alice provides a fast to scale solution with optimized cost
Preview
1 imagePlans and pricing
1 plan listed
Premium Plan$0.00/month Conversation: $0.10 per conversation · 1-month subscription
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
- Support (opens in a new tab)
- TrustIQ AGI (opens in a new tab)
- ALICE - Gen AI/AGI powered Customer Service Agent (opens in a new tab)
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
Reading the score
Disclosure · how many sources corroborate it
NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.
Evidence · what kind of evidence backs it
NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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