Text - AI Customer Service Platform Support
Text · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Text is an AI customer service platform that combines live chat, AI agent, help desk, and ticketing in one workspace which turns support conversations into revenue.
Buying signals may be hiding in your support chats. Most teams never see them.
Show the rest of the publisher’s description (17 more lines)
Text is an AI customer service platform that brings live chat, an AI agent, help desk, and ticketing into a single workspace. While most support platforms are built to close tickets, Text is built to close sales.
Support conversations — shipping questions, product comparisons, complaints — are buying signals. Text identifies them, qualifies the intent behind them, and routes them accordingly, so your team spends time on the conversations most likely to convert, not the ones that just need an answer.
Key features include:
- The AI Agent resolves orders, returns, and FAQs end to end across multiple languages, posting a 74% resolution rate against a 59% industry average. It detects purchase intent, steps in at checkout hesitation, and recommends next steps without waiting for a human to intervene.
- Live Chat surfaces visitor hesitation in real time, triggering proactive outreach before a browser leaves. Copilot keeps agents faster with in-context reply suggestions and conversation summaries. When a human takes over, they inherit the full conversation — no cold starts.
- Custom Skills let you define exactly what you want the AI to do — qualify leads, route VIPs, apply discounts — by describing the behavior in plain language. No code required. The Help Desk and Ticketing layer ensures every conversation reaches the right agent with full context, tracked against SLAs, and never lost across channels. Email, chat, and social sit in one unified inbox.
- Proactive Campaigns engage visitors based on exit intent, cart value, and browsing behavior. No-code automations connect Text to HubSpot, Slack, Mailchimp, WordPress, Webflow, and more. Reporting separates manual, AI-assisted, and fully automated outcomes — so you know exactly where value is being created.
Text is built for e-commerce teams, customer service leaders, and revenue-focused support organizations that can no longer afford to treat high-intent conversations as overhead. Trusted by 35,000+ companies including PayPal, IKEA, Sephora, and Mercedes-Benz. Enterprise-ready with SOC 2, GDPR, CCPA, and PCI DSS compliance.
About us
Text is built by the team behind LiveChat, HelpDesk, and ChatBot. Backed by over 20 years of industry experience, they created an AI-first customer service platform that helps support teams deliver faster, smarter, and more consistent customer experiences.
Highlights
- AI-first automation: Context-aware AI engine handles up to 80% of routine questions, suggests real-time replies, and speeds up resolution.
- Unified support hub: Live chat, ticketing, automation, and analytics combined in one intuitive workspace.
- Omnichannel experience: Seamless support across chat, email, Messenger, WhatsApp, and ecommerce platforms like Shopify.
- Insightful reporting: Dashboards track key metrics, including response time, CSAT, resolution rates, and agent performance.
Free trial
Start your free 14-day trial today and see how Text App transforms support into measurable ROI.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
5 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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