Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Cyberbank Konecta is Technisys's conversational AI engine that empowers banks and financial institutions to engage and delight customers with a personalized experience at every stage of their journey, across any digital channel. The Cyberbank Konecta personal virtual assistant understands customer sentiment, responds like a human, and reflects the financial instituions brand persona.
Every customer has different needs and goals. That’s why Cyberbank Konecta analyzes
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emotions in human language in real time and responds in an empathic way to help ensure a great
customer experience.
Great customer service requires understanding and solving problems in the most efficient way
possible. When an inquiry is complex and requires human interaction, Cyberbank Konecta can
seamlessly and transparently transition between users.
When it makes sense to connect with a live person, Cyberbank Konecta adds secure video calls directly to the contact center -- no app to download or install required.
With Cyberbank Konecta, banks and FIs can:
- Strengthen customer engagement. Enable a custom AI engine that recognizes speech and text,
understands intent, deciphers different languages and knows when to provide AI or human-based
support for every customer engagement.
- Deliver an omni-channel experience. Enhance team capabilities with an AI engine that works
seamlessly across all digital channels.
- Reduce customer support costs. Let the AI virtual assistant manage 80% of frequently asked
questions, and let agents manage the remaining 20% to help customers who need personal
attention.
- Respond to new user requests, effortlessly. Create and train the AI virtual assistant to meet specific
customer needs with Cyberbank Konecta's easy-to-use interface.
- Provide continuous customer care - 24/7. Deliver consistent and reliable customer assistance
whenever customers need it.
- Capture valuable customer data instantly. Learn from every customer interaction and refine
customer engagements in real time.
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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