Talkdesk Microsoft Teams Connector
Talkdesk · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Publisher Attested · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Unify your contact center with the rest of your enterprise
Talkdesk Microsoft Teams Connector builds a better customer experience by integrating all your communications solutions, making it easy to orchestrate talents and expertise across your company.
Show the rest of the publisher’s description (9 more lines)
Key features
Simple Collaboration
When a complex question requires expert assistance, agents easily can search and click-to-call Teams users to join the conversation all within the Agent workspace.
Frictionless Routing
Provide secure SIP trunking between Talkdesk CX Cloud and Teams via Direct Routing for seamless transfers & conferences between Microsoft Teams and Talkdesk users.
Real-Time Alerts
Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time, by automating alerts & notifications in Microsoft Teams, straight from Talkdesk.
Maximize Cloud Investments
Connect Microsoft Teams with Talkdesk and add the power of the fastest growing collaboration solution in the industry to Talkdesk CX Cloud.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- CSA STARClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27001Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27002Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27017Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 3Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27018Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- HIPAAClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- PCI DSSClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.