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Agent passport

Talkdesk Microsoft Teams Connector

Microsoft Teams integration to Talkdesk that enables directory and direct routing

Category
Customer Service
Registry category
Customer Service
Vendor
Talkdesklisted as Talkdesk, Inc.
Location
Not disclosed
Reviews
Not rated (0 reviews on the listing)
Listed on
Microsoft Marketplace
Pricing
Not stated
Overall Provenance
4.8/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Talkdesk, Inc.
Publisher name on the listing; the matched company record gives no legal name
High
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
Microsoft Teams integration to Talkdesk that enables directory and direct routing
Publisher description
High

Build Provenance

What the agent is built on.

4.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Microsoft Graph
From the certification page
High
Hosting model
SaaS, hosted by the vendor
Certification page: Iaas_Hybrid_Onprem; cloud providers: Aws
High
Version history
1.0.0
Registry saw 3 distinct listing states across 10 captures
High

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-05-27
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Vendor social presence
Vendor level signal
High
Vendor website company data (talkdesk.com), fetched 2026-08-31
# installs
Not reported
Popularity index 0.00 on the marketplace; not an install count
—
No source on record
Listing type
Self attested app
From the listing
High

Data Provenance

What the vendor discloses about data handling.

7.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
User Profile Data - First Name, Last Name, Full Name, email address, phone number
From the certification page
High
Data residency
United States of America
From the certification page
High
Retention & deletion
Data retained after account termination: Less than 30days; Deletes personal data on request: N/A
From the certification page
High
Published documentation
Legal links on the listing: Privacy Policy
Links on the listing; documents not fetched by the registry
High
Data access requirements
5 permission scopes requested
Presence.Read.All, Presence.ReadWrite.All, User.Read, +2 more
High

Compliance Provenance

What standards the vendor meets, and who verified them.

4.2 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
Has the organization achieved a Service Organization Controls (SOC 2) Certification? Yes
Vendor self-attested; company-wide, not specific to this agent
High
ISO/IEC 27001
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Vendor self-attested for this agent
High
ISO/IEC 27002
Does the app comply with International Organization for Standardization (ISO 27002)? Yes
Vendor self-attested for this agent
—
ISO/IEC 27017
Does the app comply with International Organization for Standardization (ISO 27017)? Yes
Vendor self-attested for this agent
—
SOC 3
Has the organization achieved a Service Organization Controls (SOC 3) Certification? Yes
Vendor self-attested; company-wide, not specific to this agent
—
CSA STAR
Has the app been Cloud Security Alliance (CSA Star) certified? Yes
Vendor self-attested for this agent
—
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
Does the app comply with International Organization for Standardization (ISO 27018)? Yes
Vendor self-attested for this agent
—
Health
HIPAA
Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? Yes
Vendor self-attested for this agent
High
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
Do you carry out annual PCI DSS assessments against the app and its supporting environment? Yes
Vendor self-attested for this agent
—
SOX
None on record
—
No source on record
Government
FedRAMP
FedRAMP Authorized, Moderate impact: Talkdesk CX Cloud™ Government Edition
On the FedRAMP Marketplace for a product of this vendor or another company in Talkdesk, matched by web domain; this agent is not named
High
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
Microsoft 365 App Certification (self attested)
Certification page hosted by the marketplace operator
High

What the publisher says

Unify your contact center with the rest of your enterprise

Talkdesk Microsoft Teams Connector builds a better customer experience by integrating all your communications solutions, making it easy to orchestrate talents and expertise across your company.

Key features

Show the rest of the publisher’s description (8 more lines)

Simple Collaboration

When a complex question requires expert assistance, agents easily can search and click-to-call Teams users to join the conversation all within the Agent workspace.

Frictionless Routing

Provide secure SIP trunking between Talkdesk CX Cloud and Teams via Direct Routing for seamless transfers & conferences between Microsoft Teams and Talkdesk users.

Real-Time Alerts

Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time, by automating alerts & notifications in Microsoft Teams, straight from Talkdesk.

Maximize Cloud Investments

Connect Microsoft Teams with Talkdesk and add the power of the fastest growing collaboration solution in the industry to Talkdesk CX Cloud.

Preview

2 images

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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Vendor Provenance

Build Provenance

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