SONDA Cognitive Command Center
Sonda S.A. · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
This application is only available in spanish and portuguese Brazil.
Mantenga los sistemas de TI operativos sin afectar
Show the rest of the publisher’s description (19 more lines)
a las áreas de negocio y resuelva tantas llamadas como sea posible sin violar
los SLA acordados. Automatice la administración, teniendo visibilidad de la
lista y priorización de llamadas a los asistentes.
Identifica y supervisa los
principales sistemas infractores.
Esta plataforma promueve la inteligencia para el cumplimiento del apoyo de las operaciones, con el seguimiento del tiempo de
asistencia de llamadas críticas, alertas y escaladas en la posibilidad de pérdidas
de SLA y con cabinas de indicadores analíticos en tiempo real para la toma de
decisiones.
Los principales beneficios de esta solución son:
1.
Visión
consolidada - Para la toma de decisiones asertivas
2.
Priorización de
llamadas - Proporcionar una reducción constante de los atrasos
3.
Inteligencia
analítica - Reducción de número de llamados con quiebre de SLA.
Preview
5 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.