Incident Management + AI ICAM
AI-assisted incident management and ICAM investigation software
- Category
- AI Apps and Agents
- Registry category
- Intelligence & Research
- Vendor
- SMP 365 SAAS
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- 1 plan listed
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
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What the publisher says
This offer is designed for organisations requiring between 10 and 50 users. For custom licensing arrangements, please contact info@smp365.com.SMP 365 AI-Assisted ICAM is a Microsoft 365 and SharePoint-native incident management and investigation solution designed to help organisations capture incidents, conduct structured investigations, identify contributing factors and root causes, implement corrective actions, and generate professional investigation reports.
Key Features
- Incident notification and management
- AI-assisted ICAM investigations
- 5 Whys analysis
- PEEPO analysis
- Evidence and image management
- Witness statements and interviews
- Corrective action management
- Executive investigation reports
- Approval workflows
- Automated email notifications and alerts
- Real-time dashboards and analytics
- Microsoft 365 and SharePoint integration
- Mobile-friendly access
- Light mode and dark mode user interface options
Show the rest of the publisher’s description (17 more lines)
Benefits
- Reduce investigation administration time
- Standardise investigation processes
- Improve incident reporting quality
- Support compliance and governance requirements
- Keep investigation data within your Microsoft 365 environment
- Improve visibility through dashboards and reporting
- Improve user experience with configurable light and dark display modes
- Assist investigators with AI-powered drafting and summarisation
- Keep stakeholders informed through automated notifications and workflow alerts
Built on Microsoft 365 and SharePoint, SMP 365 leverages your existing Microsoft environment, security controls, permissions model, and governance framework while providing a purpose-built incident management and investigation platform.
The system supports structured incident management, 5 Whys analysis, and ICAM investigations, including incident intake, evidence collection, document and image handling, witness statements, interview preparation, PEEPO analysis, loss of control and recovery factor analysis, root cause analysis, corrective actions, approvals, notifications, and dashboards.
AI assistance is used to support drafting, summarisation, evidence organisation, investigation analysis, and workflow efficiency. The system can assist with generating professional ICAM executive reports, investigation summaries, key findings, contributing factors, loss of control and recovery factors, and corrective action outputs.
Built for organisations operating within the Microsoft ecosystem, SMP 365 helps move incident and investigation workflows away from spreadsheets, disconnected files, manual templates, and inconsistent reporting processes into a structured digital environment.
Suitable for mining, construction, manufacturing, transport, government, utilities, energy, healthcare, and other high-risk industries.
All AI-generated outputs are assistive only and must be reviewed by a competent person. SMP 365 does not replace professional judgement, legal advice, regulatory decision-making, or organisational investigation responsibilities.
Customer incident and investigation data remains under the customer's control within their Microsoft 365 and SharePoint environment, subject to the customer's own tenant configuration, permissions, governance, and security settings.
Preview
5 imagesPlans and pricing
1 plan listed
Linked repositories
Unknown
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Publisher resources
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Legal linkLicense Terms (opens in a new tab)
- Company recordOutside company data, matched on smp365.com
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Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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