UNFYD.SCOR
SmartConnect Technologies Pvt. Ltd · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
UNFYD.SCOR is used to
systematically measure and evaluate the performance of individual agents by
Show the rest of the publisher’s description (48 more lines)
tracking key metrics like call handling time, first contact resolution,
customer satisfaction, and adherence to company policies, allowing managers to identify
areas for improvement, provide targeted coaching, and recognize outstanding
performance, ultimately aiming to enhance customer experience and overall
contact center efficiency.
UNFYD.SCOR
enables
identifying
overall
conversation
trends,
by
identifying
intents,
sentiment,
problem
types,
business
issues
identified
(cross-sell,
up-sell, collection issues etc..)
Key points about a scorecard & analytics :
Performance evaluation: It
provides a structured way to assess agent performance based on specific
criteria, including both hard skills (like call duration) and soft skills (like
empathy).
Identifying
strengths and weaknesses: By
analyzing
data from the scorecard, managers can pinpoint areas where agents excel and
where they need additional training or support.
Feedback
and coaching: Scorecards
enable managers to give targeted feedback to agents, highlighting areas for
improvement and providing constructive coaching opportunities.
Motivation
and recognition: By showcasing high-performing agents, scorecards can be used to
motivate the team and incentivize positive behavior.
Quality
assurance: Scorecards
help ensure that agents are adhering to company standards and delivering
consistent quality service to customers.
Business Analytics:
Incorporate GenAI
capabilities in analyzing data, enterprises can identify
business signals, which are hidden within the conversation, otherwise not
captured in a normal analytics model
Preview
2 images
Agent build and provenance
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The evidence, the layer-by-layer tracing, the risk basis, and the cross-marketplace links are open to signed-in accounts.
Sign inCompliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
1 listedSources
Publisher resources
2 linksEvidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.