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tryvium - Unify Certified Teams AI Contact Center

Transform Microsoft Teams into a unified, AI-powered contact centre & service orchestration platform

Category
AI Apps and Agents
Registry category
Customer ServiceVoice & Contact Center
Vendor
Sensiple Inc
Location
Not disclosed
Reviews
Not rated (0 reviews on the listing)
Listed on
Microsoft Marketplace
Pricing
2 plans listed
Overall Provenance
4.0/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Sensiple Inc
Publisher name on the listing; the matched company record gives no legal name
High
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
Transform Microsoft Teams into a unified, AI-powered contact centre & service orchestration platform
Publisher description
High

Build Provenance

What the agent is built on.

2.9 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
Certification page: Hybrid; cloud providers: Azure
High
Version history
1051
Registry saw 5 distinct listing states across 10 captures
High

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-08-04
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Vendor social presence
Vendor level signal
High
Vendor website company data (tryvium.ai), fetched 2026-08-31
# installs
Not reported
Popularity index 0.46 on the marketplace; not an install count
—
No source on record
Listing type
Microsoft 365 Certified app
From the listing
High

Data Provenance

What the vendor discloses about data handling.

5.9 / 10
Data element
Answer
Provenance
Source
Operational data sources
Microsoft Teams user ID, first and last names, email address, profile picture
From the certification page
High
Data residency
France
From the certification page
High
Retention & deletion
Data retained after account termination: More than 90days; Deletes personal data on request: N/A
From the certification page
High
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

3.6 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
Does the app comply with Service Organization Controls (SOC 2)? Yes
Vendor self-attested for this agent
High
ISO/IEC 27001
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Vendor self-attested for this agent
High
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
GDPR
Vendor self-attested for this agent. Said on 2026-08-16; not on the latest capture
High
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
Microsoft 365 Certified
Certification page hosted by the marketplace operator
High

What the publisher says

tryvium is a Microsoft Teams–native, AI-powered Cloud Contact Centre (CCaaS) and service orchestration platform that unifies customer and employee service operations while coordinating AI agents, human agents, and enterprise systems in real time. Built on Microsoft Azure, tryvium transforms Teams into a platform for self-service, assisted service, and AI-led orchestration. More than a contact centre solution, it acts as the orchestration and execution layer between today’s service operations and the future of AI-led service.

Click here to view a Demo video of tryvium, our Unify certified AI contact center.

Why tryvium?

Show the rest of the publisher’s description (36 more lines)

Most service platforms force organisations to choose between legacy human-led queues and isolated AI automation. tryvium connects both - enabling organisations to preserve current workflows while progressively introducing AI-led, human-governed service inside Teams. This enables modernization without disruption by maintaining operational continuity, allowing to transition at their own pace without replacing current platforms.

  • From queue-based support → AI-led, resolution-driven service
  • From fragmented tools → orchestrated service operations inside Teams
  • From siloed employee and customer support → one common execution platform

Customer Value & Business Outcomes

  • 4× ROI on Microsoft Teams investment
  • 45% ticket deflection via AI self-service
  • Up to 60% reduction in Average Handle Time
  • 25% increase in interactions handled per agent
  • 30% higher resolution rates
  • 85%+ First Contact Resolution
  • 20% improvement in CSAT / NPS
  • 30–40% reduction in supervisor effort
  • Deploy in weeks, not months, with flexible pricing

What makes tryvium different?

Teams-Native CCaaS + Service Orchestration

Deliver omnichannel engagement, agent experience, and analytics within Microsoft Teams, without separate systems.

Real-Time Orchestration and Execution

Coordinate AI agents, human agents, and enterprise workflows in real time moving beyond fragmented bot → queue → agent models.

Proven in ITSM, Extended to Customer Service

Initially proven in ITSM and enterprise service operations, Tryvium now extends the same orchestration model into contact centre and customer service environments.

Unified Employee + Customer Service

One platform across ITSM, employee support, shared services, and customer operations reducing silos and enabling a common service execution model.

AI led, Human-Governed

Automate repetitive work with AI while maintaining human oversight, escalation, governance, and operational control inside Teams.

Built on Microsoft

Native to Teams and Azure, and aligned with Microsoft security, governance, and enterprise systems including ITSM, CRM, and Power Platform.

Industry use cases and Proven Impact

  • BFSI – AI-driven support for regulated high-compliance environments | Reduced chat abandonment to <1%
  • Healthcare – Secure, digital-first patient and staff support | Increased digital adoption from 37% to 71%
  • Retail & E-commerce – Multilingual, high-volume engagement | Improved first contact resolution from 70% to 85%
  • IT & Shared Services – AI-led ITSM and service desk modernisation, with multilingual support across 21+ languages without additional staffing

Built for the transition to AI-led Service

As AI capabilities mature, organizations can progressively shift execution from humans to AI while maintaining governance, continuity, and operational control. tryvium is the bridge between how service operates today and how it will operate in the future.

Reach out to us today to schedule your Demo and start your contact center modernization journey.

sales@tryvium.ai | +1 732-283-0499 x 251 | www.tryvium.ai

Preview

5 images

Plans and pricing

2 plans listed

tryvium_free_trialFirst month free, then $0.00/month Convert the trial and receive 13 months of tryvium for the price of 12!
get_tryvium$1.00/month 1‑month free trial

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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