SDX Smart Support Assistant
SDX AG · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
SDX Smart Support Assistant is a ready-to-use, sleek, cost-effective AI-powered solution designed to transform customer service operations. It provides full automation for handling customer inquiries via email, chat, or voice. Key features include automated ticket creation, real-time responses during system outages, and interactive troubleshooting.
Smart Support Assistant also provides seamless integration with Microsoft Teams and JIRA Service Management. Designed as an independent solution, it can be quickly adapted to other input channels or ticketing platforms.
Show the rest of the publisher’s description (13 more lines)
This offer is ideal for customer service teams and support departments across various industries. It is particularly beneficial for organizations that handle a high volume of standard inquiries and need to improve their response times and service quality. Companies looking to enhance their productivity, reduce help desk costs, and increase customer satisfaction will find Smart Support Assistant valuable.
SDX Smart Support Assistant addresses several critical challenges faced by customer service teams:
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High Pressure on Support Teams: By automating standard inquiries, the solution reduces the workload on support staff, allowing them to focus on more complex issues.
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Long Processing Times: The AI-driven system ensures quick and accurate responses, significantly reducing the time taken to resolve customer queries.
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Unhappy Customers: Improved response times and higher resolution rates lead to better customer satisfaction.
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Failure to Meet Service Level Agreements (SLAs): The solution helps in maintaining SLAs by ensuring consistent and timely responses.
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System Outages: Automated responses during outages minimize customer frustration and keep them informed.
Overall, SDX Smart Support Assistant enhances productivity, boosts customer and employee satisfaction, and reduces operational costs.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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