Revve AI - AI Customer Engagement Platform
Revve AI · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 1 capture on record
What the publisher says
As described on Microsoft Marketplace.
Revve is an AI-powered customer operations platform built for enterprise teams that run high-volume inbound support and outbound engagement.
Instead of bolting an AI chatbot onto a legacy helpdesk, Revve gives you the full contact center stack in one place: AI voice agents, AI chat agents, ticketing, a knowledge base, a unified inbox across voice, SMS, chat and messaging, and TCPA-compliant outbound calling. Human agents and AI agents share the same workspace, so the AI improves from real human corrections instead of starting fresh with every model release.
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For inbound, Revve resolves up to 80% of routine conversations automatically across voice, web chat, SMS, email, WhatsApp and Zalo, with full context handoff to a human when escalation is needed.
For outbound, your operations team can launch TCPA-compliant calling and texting campaigns for collections, lead follow-up, re-engagement and renewals through no-code configuration, without bringing in a separate dialer vendor. Proprietary voice models support English, Vietnamese and 10+ other languages.
Most deployments go live in 2-4 weeks using pre-built workflows, not the multi-quarter rollouts typical of traditional contact center software. Revve is SOC 2 compliant with 99.9% uptime, and is available as cloud SaaS or on-premises for BFSI and other regulated industries. Customers including Vietnam International Bank, Hong Leong Bank and EagleView use Revve to handle more conversations without adding agent headcount.
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