Fusion Chat | AI Chatbot & Virtual Agent | Azure AI
SIS Global · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Fusion Chat is an enterprise-grade AI chatbot and virtual agent platform that automates customer service, IT helpdesk, and HR support across multiple channels. Built on Azure AI Services and Azure OpenAI, Fusion Chat delivers conversational AI with natural language understanding, seamless live agent handover, and omnichannel deployment across WhatsApp, Teams, Web, and SMS.
CORE CAPABILITIES:
Show the rest of the publisher’s description (20 more lines)
- Conversational AI with natural language understanding and human-like responses
- Multi-channel deployment across WhatsApp, Teams, Web, Facebook, SMS, and custom channels
- AI vision and speech capabilities including OCR, image analysis, and voice interactions
- Seamless handover to live agents with full conversation context
- Custom reporting and analytics dashboard for service insights
BUSINESS OUTCOMES:
- Reduced customer service costs through automated first-line support
- Improved customer satisfaction with 24/7 instant response capability
- Increased agent productivity by handling routine enquiries automatically
- Faster resolution times with AI-powered knowledge retrieval
- Scalable service capacity without proportional headcount increases
BUILT ON MICROSOFT:
Azure AI Services | Azure OpenAI | Azure Bot Service
DESIGNED FOR:
Customer Service Teams, Contact Centres, IT Helpdesks, HR Service Delivery, Education, Financial Services, Retail, Insurance
CUSTOMER VALUE:
Deploy enterprise-grade conversational AI without building from scratch. Fusion Chat delivers pre-built integrations, omnichannel reach, and Microsoft security standards, accelerating time to value while reducing implementation risk.
MICROSOFT ECOSYSTEM VALUE:
Organizations adopting Fusion Chat benefit from Azure AI Services for natural language understanding and cognitive capabilities, Azure OpenAI for advanced conversational AI, and Azure Bot Service for enterprise-grade bot infrastructure. This unified approach delivers production-ready conversational AI that integrates with Microsoft Teams, leverages Azure security standards, and scales with Azure cloud infrastructure.
SIS Global helps organizations unlock more value from their Microsoft ecosystem through Microsoft-native digital transformation, repeatable industry solutions, managed services, and governed AI innovation designed to improve resilience, accelerate adoption, and deliver measurable business outcomes.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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