Vocamate: Intelligent helpdesk bot - voice & chat
Prof IT LLC · Cybersecurity & IT
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
If
there is a malfunction in the IT equipment or software, employees
Show the rest of the publisher’s description (18 more lines)
can
contact the call center number of the IT service. In the case when all the operators are
busy, or call is made outside the call center
working
hours, the call is routed to the Voice voice bot, which:
- Identifies
the employee by phone number, or offers to introduce himself if the phone
number is not in the database
- Clarifies
the problem using speech synthesis & recognition and semantic analyzer
- Classifies
the problem according to the service catalog using ML & AI tools
- Creates
a specific category incident in the Service Desk
- Provides
the ticket number assigned to a created incident
This
application is available in Russian.
Preview
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Agent build and provenance
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Sources
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4 linksLinked repositories
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