Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Nowhere is customer loyalty, brand reputation and revenue more at stake than when a customer interacts with your agent in the call center. Virtually every one of those customer/agent interactions - and every interaction between those agents and their supervisors - flows through Eleveo WFO.
Eleveo elevates each of those encounters. Our advanced, AI-fueled and intuitive suite of Call Center Workforce Optimization software tools enable managers to review 100% of customer/agent interactions for compliance, customer sentiment, agent effectiveness and customer churn risk. Our analytics tools transform insights into actionable intelligence. AI-driven forecasting and scheduling optimize your agent staff and help you attract and retain agents capable of delivering an exceptional CX.
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Our tools are easy to deploy, use, manage and scale; you don't need a full-time staff of WFO software or IT experts to leverage our advanced capabilities, and our speedy implementation process means you'll begin experiencing the benefits of your Eleveo WFO software investment quickly. We offer deployment flexibility - on-prem, in the cloud and in hybrid environments. With Eleveo WFO, your contact center runs like clockwork - productive, efficient and in compliance. Managers gain unprecedented insights. Agents get up to speed quickly and navigate each customer interaction effectively. The customer is satisfied, your brand protected.
Highlights
Highlighted by the publisher on AWS Marketplace.
Automated Quality Management: Contact centers are ultimately in the revenue protection business - preventing customer churn. Eleveo utilizes Generative AI to evaluate 100% of customer/agent conversations, summarizing and deriving insights from every interaction. Managers can use those insights to evaluate and train agents, identify sources of customer dissatisfaction, emerging trends and compliance issues.
Workforce Management: Simplifies and fortifies forecasting and scheduling across channels and for multi-skill agents. Our AI-driven Auto Scheduling tool makes it even easier. One-keystroke instantaneously performs thousands of computations testing an array of possible schedules based on customer-defined variables and constraints. Eleveo WFM also strengthens real-time schedule adherence and intraday management and supports agent-empowerment by streamlining PTO Request and Shift Swap requests.
All regulatory compliance frameworks reach across organizations, touching departments from IT and Operations to Marketing and Sales. Eleveo Call Center compliance support features - call recording, data management and audit protection lie - at the epicenter of an organization's efforts to comply with government and industry regulations and, equally important, any efforts to prove compliance to auditors and regulators.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
No Refunds.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.