D3Clarity Amazon Connect Customer Omnichannel Implementation Services
D3Clarity- AI, Data, CX, Cloud · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
# Accelerate Your Amazon Connect Customer Deployment
Launching a modern **omnichannel contact center** can be challenging without the right design, configuration, and expertise. With D3Clarity’s **Amazon Connect Customer Omnichannel Implementation Services**, you gain a trusted **AWS Advanced Tier Consulting Partner** and **Amazon Connect Delivery Partner** with deep expertise in **voice, chat, and email channel integration**. We accelerate time to value by guiding your team through every step—ensuring your Amazon Connect Customer solution is **production-ready, scalable, and secure**.
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## Key Deliverables
- **Amazon Connect Customer Setup**: Full configuration of your contact center within your AWS environment, ready for production
- **Number Provisioning Support**: Assistance with acquiring and configuring up to 3 toll-free or 10DLC numbers
- **Omnichannel Enablement:** Activation of **inbound voice, chat, and email channels** for seamless customer engagement
- **CRM Integration**: Connection of Amazon Connect Customer to** Salesforce and other CRMs**, including screen pops, automated lookups, and agent whispers
- **Intelligent Routing**: IVR design plus chat/email flow architecture with up to **five queues and routing profiles**
- **Contact Lens AI**: Implementation of Contact Lens AI for real-time transcription, sentiment analysis, dashboards, and reporting for **AI-powered customer insights**
- **Secure Data Management**: Configuration of safe storage for transcripts and recordings with **enterprise-grade protections**
- **Knowledge Transfer & Training**: Hands-on enablement, documentation, and training to ensure your team’s long-term success
## Why Choose D3Clarity?
- **AWS Advanced Tier Consulting Partner** for 10+ years
- **Amazon Connect Delivery Partner**
- Proven **Salesforce and CRM integrations** expertise
- Successful implementations across industries, languages, and teams from 5 to 1,000 agents
- Experience supporting compliance and security frameworks (**HIPAA, SOC 2 Type 2, NIST**)
## AWS Partner Funding Opportunities
D3Clarity helps you maximize your results with **AWS Partner Funding programs**. If you are eligible, these programs can reduce or eliminate costs:
- **Proof-of-Concept (POC)**: AWS-funded pilots for small-scale or initial deployments
- **Migration Acceleration Program (MAP)**: Funding for large enterprise migrations
- **Well-Architectured Partner Program Funding**: Funding for new AWS infrastructure in existing accounts
Ask our team how to maximize AWS funding for your implementation.
## Implementation & Pricing
- Typical deployment: **~4 weeks (scope dependent)**
- Customized professional services pricing — often offset by **AWS Partner Funding**
## Business Benefits & Quick Wins
- **Go live in weeks, not months**
- **Reduce operating costs** compared to legacy systems
- **On-demand scalability** with no long-term license fees
- AWS-native contact center with seamless CRM and **analytics integration**
#### AWS Services Disclosure:
This implementation may include the use of Amazon Connect Customer, Contact Lens AI, AWS Lambda, S3, KMS, IAM, CloudTrail, and/or CloudWatch among other AWS products.
Highlights
Highlighted by the publisher on AWS Marketplace.
Accelerate Amazon Connect Customer adoption with expert implementation services delivered in under a month.
Reduce project costs by leveraging AWS Partner Funding programs (where eligible).
Enhance customer and agent experience through CRM integration, IVR flows, and AI-powered transcription and sentiment analysis.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment · as of 2026-08-29
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